Summary
Overview
Work History
Skills
Timeline
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Tenia Phillip

Dededo Village

Summary

Offering strong interpersonal abilities and quick learning aptitude, with commitment to developing in retail setting. Developed strong customer service skills in fast-paced retail environment, with focus on accuracy and efficiency in transactions. Adaptable and quick to learn new processes, seeking to transition into new field where these skills can be effectively utilized. Committed to delivering high-quality service and fostering positive customer interactions.

Overview

4
4
years of professional experience

Work History

Parts Sales Counter / Cashier

CARQUEST
02.2024 - 03.2025
  • Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
  • Expedited order processing by efficiently utilizing POS system for quick transaction completion.
  • Provided exceptional product knowledge, guiding customers towards informed purchasing decisions.
  • Managed cash register operations, ensuring accuracy in all financial transactions.
  • Supported store operations by assisting in stocking shelves and organizing merchandise displays when needed.
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts.

Passenger Service Agent

Menzies Aviation
03.2023 - 01.2024
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Customer Service Cashier

IP&E
04.2021 - 02.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Skills

  • Dependability
  • Cleanliness
  • Active learning
  • Maintaining composure
  • Goal oriented
  • Customer service
  • Multitasking and organization
  • Time management skills
  • Customer service excellence
  • Written and verbal communication
  • POS system operations
  • Merchandise restocking

Timeline

Parts Sales Counter / Cashier

CARQUEST
02.2024 - 03.2025

Passenger Service Agent

Menzies Aviation
03.2023 - 01.2024

Customer Service Cashier

IP&E
04.2021 - 02.2023

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Tenia Phillip