TERESITA MARTINEZ
Mongmong,GU
Summary
Dedicated administrative and customer service professional with over 5 years of experience in client relations, office support, and policy services. Currently serving as a Personal Lines Representative at Calvo’s Insurance, providing expert assistance in policy management and account servicing to enhance client satisfaction. Proficient in Microsoft Office and records management, with strong multitasking abilities in fast-paced environments, ensuring efficient operations and exceptional service delivery. Committed to fostering positive relationships and driving results through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Personal Lines Representative
Calvo’s Insurance
06.2024 - Current
- Assist clients with personal lines insurance policies, including auto and home coverage.
- Process policy changes, payment plans, and account updates.
- Provide exceptional customer service, answering inquiries and resolving issues.
- Collaborate with accounting and claims departments to ensure accurate and timely service.
- Collaborated with underwriters to negotiate favorable terms and conditions for clients'' policies.
- Enhanced customer satisfaction by addressing and resolving complex policy issues in a timely manner.
- Developed strong relationships with clients, leading to higher levels of trust and loyalty.
- Calculated premiums and established payment methods for sales.
Barista
Slingstone Coffee & Tea
07.2021 - 09.2021
- Served 50+ customer orders daily with consistent satisfaction.
- Upsold products and maintained a clean, safe work environment.
Clerk Intern
Yigo Mayor’s Office
03.2013 - 04.2019
- Managed phone calls, filing, and clerical support.
- Assisted residents with requests and maintained records.
- Maintained strict confidentiality with sensitive information while handling client files and records.
- Provided reception coverage when needed; greeting clients professionally while managing appointments appropriately.
- Enhanced filing system efficiency by implementing digital cataloging and organization methods.
- Contributed to an organized workspace by performing daily cleaning tasks around the office.
- Completed various administrative tasks, such as photocopying, scanning, and faxing documents, increasing overall office efficiency.
- Cultivated strong relationships with colleagues through effective communication skills and a demonstrated willingness to help others succeed in their roles within the company.
- Managed incoming calls and emails promptly, directing inquiries to the appropriate personnel.
Night Stock Associate
Ross Dress for Less
08.2015 - 01.2019
- Stocked merchandise, maintained store displays, and assisted customers.
Education
High School Diploma -
Guam Community College
Mangilao, Guam01.2021
Skills
- Personal Lines Insurance Support
- Office Administration & Records Management
- Microsoft Word & Excel
- Policy Processing & Documentation
- Team Collaboration & Problem Solving
- Client relationship building
- Policy analysis
- Goal oriented approach
- Attention to detail
- Time management
- Reliability
- Multitasking Abilities
Timeline
Personal Lines Representative
Calvo’s Insurance
06.2024 - Current
Barista
Slingstone Coffee & Tea
07.2021 - 09.2021
Night Stock Associate
Ross Dress for Less
08.2015 - 01.2019
Clerk Intern
Yigo Mayor’s Office
03.2013 - 04.2019
High School Diploma -
Guam Community College
References
Available upon request
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