Terilyn Cruz
160 Taigigao Rd. Agana Heights,Guam
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
12
12
years of professional experience
Work History
Vital Statistics Clerk
Department of Public Health and Social Services
06.2021 - Current
- Arrive to work before scheduled time to ensure all office equipment and materials are properly functioning and set for daily processing.
- Interacted and provided excellent customer service to the best of my ability in-person, by telephone and email.
- Review documents submitted for registration for completeness and accuracy.
- Prepare, process, and issue Birth, Death, and Marriage Certificates, Declaration of Paternity, Affidavit of Paternity and Affidavit of Acknowledgment; Birth Registration Cards; Fetal Death Reports; Burial, Removal, and Disinterment Permits.
- Cross-index Birth and Death Certificates of individuals born on Guam by stamping 'Deceased' on the front end of the Birth Certificate record and on the reverse end writing the date of death, social security number, place of death, and Death Certificate Number and vice versa for the Death Certificate: writing the Birth Certificate Number on the reverse of the Death Certificate record.
- Input information on Death Certificates onto spreadsheets to better manage Death Listings.
- Print and issue Death Listings on a monthly basis to multiple agencies.
- Review and process applications for License and Certificate of Marriage.
- Enter Marriage License Application information into the PHPro automated system.
- Administer oath pertaining to penalty of perjury to newly licensed applicants of marriage.
- Register Birth information on STEVE-ER (State and Territorial Exchange of Vital Events-Electronic Records) system for issuance of Birth Certificates.
- Assist in registration of Birth information entree on STEVE-ER in the absence of the Territorial Registrar.
- Receive and review Death Certificates from multiple facilities to include Hospitals, Health Services of the Pacific (HSP), and Funeral Homes in the absence of the Territorial Registrar.
- Collect and input data accordingly into the STEVE-ER system for further publication of vital records for NAPHSIS (National Association for Public Health Statistics and Information Systems) quarterly and annual reports.
- Witness parents' signatures on Declaration of Paternity, Affidavit of Paternity and Public Acknowledgment, and other legal documents pertaining to Vital Statistics.
- Receive and process court Findings and Orders regarding Child Support Cases, Adoption, Change of Name, Declaratory Judgment, and other Special Proceedings.
- Compile and tabulate monthly counts of vital registration for preparation of quarterly and annual reports.
- Receive and sign for certified documents from FedEx, DHL, and UPS for off-island request transactions, and receipts of delivered supplies and materials from Xerox, National Office Supply, Sanford Technology Group, and other contracted companies.
- Coordinates and maintains liaison with the Superior Court of Guam, the Attorney General's Office, Child Support Division, the Bureau of Social Services Administration (BOSSA), Child Protective Services (CPS), U.S Immigration and Customs Enforcement, the Pacific Daily News (PDN), and other agencies for the collection and retrieval of vital information pursuant to Registration laws.
- Conducts research and investigations of vital records for customers as well as other agencies and instrumentalities.
- Review and compile issued Marriage licenses for publication with Pacific Daily News (PDN) on a weekly basis.
- Review and verify proper documented intentions of Marriage license applicants are inputted accurately in the PHPro system on a weekly basis.
- Assist in revision of certain applications and forms as needed, such as the Same Sex Marriage Application Form, and License and Certificate of Marriage; Death Certificate; Certificate of Adoption; Request Form and Payment Receipt, and the Daily Attendance log sheet.
- Creates PDF fillable forms based on hard copy forms for the use of staff and customers (i.e Amendment Forms, Birth Certificates, license and Certificate of Marriage, Marriage License Applications, Certificate of Adoption, and Burial and Removal Permits).
- Assist in updates for the Office of Vital Statistics web page, to include the hours of operation, list of fees, contact information, PDF applications and forms, and detailed instructions for off-island requests.
- Assist the Territorial Registrar and other staff with spreadsheets, files, and other computer related operations.
- Creates and places signs of notice and/or change of operation for indoor and outdoor use for the Office of Vital Statistics.
- Creates spreadsheets and logs for personal use to keep track of records and transactions made between the Bureau of Social Services Administration (BOSSA), the Attorney General's Office, Child Support Division, the Pacific Daily News (PDN), and other agencies; and staff use, such as the Same Sex Marriage System Log.
- Applies standards in document management for vital records.
- Interprets and enforces registration laws, policies and procedures and ensures the Guam Code Annotated is complied with.
- Assist other clerical subordinates on Vital Statistics office procedures.
- Routed business correspondence, documents, and messages to correct departments and staff members when needed.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Received and processed payments in the absence of the cashier.
- Performs related duties as assigned.
Office Aide
Department of Public Health and Social Services
03.2019 - 08.2020
- Clerical duties to include the processing of birth, death, and marriage certificates, affidavits, change of names, adoptions, etc.
- Retrieving and inputting documents into STEVE as requested by customers.
- Filing documents back to its respective areas.
- Light requisition data entry.
- Review, process and issue requests for out of state customers via postal services.
- Review, accept, and sign documents delivered by multiple agencies i.e Attorney Generals, Superior Court, FedEx, DHL, BOSSA, Sagua Managu Birthing Center, Guam Memorial Hospital Authority, etc.
Salesperson
Hilton Guam Resort & Spa- Cafe Cino
11.2018 - 01.2019
- Greeted in-house guests and customers in a pleasant and courteous manner.
- Prepared and served hot and cold beverages, foods, and pastries.
- Worked to build relationships with customers and built potential for additional sales.
- Cleaned and sanitized work areas, utensils, and equipment.
- Engaged customers in social conversations to create a pleasant stay at Hilton.
Cashier
Cost-U-Less
08.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching, and lifting up to 50 lbs.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges to provide accurate information upon customer inquiries.
- Utilized produce scale to weigh fruits and vegetables during transactions.
- Utilized POS system to processed payments via cash, credit and debit card, checks, gift certificates, vouchers, and wholesale purchase orders.
- Processed all sales transactions accurately and in a timely fashion.
- Verified personal identifications during alcohol and tobacco sales.
- Increased customer satisfaction through friendly and professional communication.
- Maintained friendly and professional customer interactions.
- Kept current on new merchandise and produce being sold in stores to effectively answer customer inquiries.
Cashier
Cost-U-Less
09.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching, and lifting up to 50 lbs.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges to provide accurate information upon customer inquiries.
- Utilized produce scale to weigh fruits and vegetables during transactions.
- Utilized POS system to processed payments via cash, credit and debit card, checks, gift certificates, vouchers, and wholesale purchase orders.
- Processed all sales transactions accurately and in a timely fashion.
- Verified personal identifications during alcohol and tobacco sales.
- Increased customer satisfaction through friendly and professional communication.
- Maintained friendly and professional customer interactions.
- Kept current on new merchandise and produce being sold in stores to effectively answer customer inquiries.
Cashier/ Operator
Kmart
12.2011 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, credit card, gift certificate and voucher transactions with excellent accuracy levels.
- Processed all sales transactions accurately and in a timely fashion.
- Verified personal identifications during alcohol and tobacco sales.
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching, and lifting up to 50 lbs.
- Maintained friendly and professional customer interactions.
- Kept myself informed daily of new merchandise and weekly sales.
- Answered calls in a pleasant manner and directed them to the proper individual or department as requested.
- Utilized PA system to make announcements for customer assistance, lost customers, and/or any other information needing to be relayed throughout the store.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges to provide accurate information upon customer inquiries.
- Maintained fitting room area to ensure a clean and safe shopping experience for customers.
Education
Guam Community College – Adult High School
Mangilao, Guam01.2021
George Washington High School
Mangilao, Guam01.2011
Skills
- Customer Service Oriented
- Staff Supervision
- Customer Communication
- Flexible and Adaptable
- Record Sorting and Filing
- Creative Thinking
- Information Processing
- Hands-on Training
- Team-Oriented
- Detail-Oriented
- Responsible
References
Available upon request.
Timeline
Vital Statistics Clerk
Department of Public Health and Social Services
06.2021 - Current
Office Aide
Department of Public Health and Social Services
03.2019 - 08.2020
Salesperson
Hilton Guam Resort & Spa- Cafe Cino
11.2018 - 01.2019
Cashier
Cost-U-Less
08.2015 - 08.2016
Cashier
Cost-U-Less
09.2014 - 03.2015
Cashier/ Operator
Kmart
12.2011 - 08.2013
Guam Community College – Adult High School
George Washington High School
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