Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tertina Hetiback

Dededo Village

Summary

Dynamic front desk professional with extensive experience at Pristine Tire and Lube, excelling in customer service and appointment scheduling. Proven ability to enhance operational efficiency through effective communication and cash handling. Recognized for maintaining a welcoming environment and collaborating with teams to ensure timely service delivery.

Overview

3
3
years of professional experience
2015
2015
years of post-secondary education

Work History

Front Desk Receptionist

Pristine Tire and Lube
Hagatna , GU
02.2025 - Current
  • Greeted customers warmly upon arrival and assisted with inquiries.
  • Managed phone calls, directing them to appropriate staff members efficiently.
  • Scheduled appointments for tire and lube services using scheduling software.
  • Processed customer payments accurately and provided receipts promptly.
  • Collaborated with service technicians to ensure timely service delivery.
  • Assisted in inventory management by restocking office supplies regularly.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Front Desk Agent

Holiday Spa and Resort
Tumon, GU
12.2024 - 02.2025
  • Greeted guests warmly and provided information on hotel amenities.
  • Checked in and checked out guests efficiently using hotel reservation system.
  • Managed phone inquiries and directed calls to appropriate departments.
  • Maintained cleanliness and organization of front desk area and lobby.
  • Collaborated with housekeeping to ensure room readiness for arriving guests.
  • Processed payments and maintained accurate records of transactions daily.
  • Provided local area information, including dining options and attractions, to guests.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Provided excellent customer service while upholding company policies.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.
  • Managed cash drawer responsibly throughout shift.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Scheduled reservations for groups and special events.

Retail Sales Cashier

Kimi mart
Dededo, GU
08.2023 - 09.2024
  • Processed customer transactions accurately at Kimi Mart checkout.
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization of the cashier area.
  • Trained new cashiers on register operations and customer service protocols.
  • Greeted customers in a friendly and courteous manner.
  • Stocked shelves with merchandise according to store standards.
  • Recognized security risks and theft issues associated with retail operations.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers with locating merchandise, answering questions, and making purchasing decisions.
  • Processed returns and exchanges promptly and correctly according to store policy.

Assistant Teacher

Precious ones and learning center
Sinajana, GU
05.2022 - 08.2023
  • Assisted lead teacher in preparing lesson plans and classroom activities.
  • Supervised children during playtime and educational activities to ensure safety.
  • Supported student learning by providing one-on-one assistance with assignments.
  • Communicated effectively with parents about student progress and behavior.
  • Maintained a clean and orderly classroom environment conducive to learning.
  • Assisted in implementing behavioral management strategies for diverse learners.
  • Collaborated with staff to plan events and special activities for students.
  • Supervised small group activities.
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.

Education

Susana Wesley Community Center
Kalihi, HI

Skills

  • Appointment scheduling
  • Customer service
  • Cash handling
  • Front desk operations
  • Inventory management
  • Phone etiquette
  • Administrative support
  • Payment processing
  • Data entry
  • Effective communication
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Time management
  • Office management
  • File organization
  • Performance improvement
  • Office administration
  • Proficient in [software]
  • Correspondence drafting
  • Call routing
  • Researching skills
  • Multitasking and organization
  • Hospitality best practices
  • Email and telephone decorum
  • Word processing
  • Filing and sorting

Timeline

Front Desk Receptionist

Pristine Tire and Lube
02.2025 - Current

Front Desk Agent

Holiday Spa and Resort
12.2024 - 02.2025

Retail Sales Cashier

Kimi mart
08.2023 - 09.2024

Assistant Teacher

Precious ones and learning center
05.2022 - 08.2023

Susana Wesley Community Center

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Tertina Hetiback