Tesalonica Santiago
Dededo Village
Summary
Dynamic Hospital Pharmacy Technician with proven problem-solving skills at Guam Memorial Hospital Authority. Enhanced pharmacy productivity through workflow optimization and meticulous medication management. Committed to patient confidentiality and HIPAA compliance, while fostering team collaboration. Recognized for training new staff and ensuring accurate prescription processing, contributing to improved service quality.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
11
11
years of professional experience
Work History
Hospital Pharmacy Technician
Guam Memorial Hospital Authority
02.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Retail Pharmacy Technician
MedPharm (Express Med Pharmacy)
03.2021 - Current
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Promoted customer loyalty by addressing concerns promptly and offering knowledgeable advice on over-the-counter products when appropriate.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Cashier
Lotte Hotel Guam
04.2014 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Certified Pharmacy Technician
Guam Marianas Training Center
Hagatna12-2020
Bachelor of Science - Bachelors of Science in Nursing (undergraduate)
Arellano University Manila
Manila, Philippines03-2006
Bachelor of Science - Bachelors of Science in Nursing (2 Years)
Pamantasan Ng Lungsod Ng Pasig
Pasig City, Philippines03-2005
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Hospital Pharmacy Technician
Guam Memorial Hospital Authority
02.2023 - Current
Retail Pharmacy Technician
MedPharm (Express Med Pharmacy)
03.2021 - Current
Cashier
Lotte Hotel Guam
04.2014 - 04.2021
No Degree - Certified Pharmacy Technician
Guam Marianas Training Center
Bachelor of Science - Bachelors of Science in Nursing (undergraduate)
Arellano University Manila
Bachelor of Science - Bachelors of Science in Nursing (2 Years)
Pamantasan Ng Lungsod Ng Pasig
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