Tesalonica Santiago
Yigo,GU
Summary
Detail-oriented entry-level professional skilled in managing tasks under pressure and adapting to changing environments. Strong time management and organizational abilities enable effective support of company objectives. Eager to contribute to team success while further developing skills in a dynamic workplace.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Hospital Pharmacy Technician I
Guam Memorial Hospital Authority
Tamuning, GU
02.2023 - Current
- Prepared prescriptions for patients by selecting appropriate drug, brand, form, strength, and quantity to ensure safe and effective medication delivery.
- Managed pharmacy inventory by assessing medication availability through visual surveys and electronic records, ensuring timely access to essential medications.
- I perform regular checks on medications to make sure storage conditions are maintained. I store prescriptions properly to ensure it's safe for use and that medications are maintained the required quality standards.
- Coordinated administrative tasks to support pharmacy operations, including stocking inventory, updating patient profiles, answering calls, cleaning equipment, and maintaining records for streamlined workflow.
Cashier (Part-time)
LOTTE HOTELS & RESORTS
Tumon, GU
09.2021 - Current
- Operated point of sale system, ensuring accurate and timely processing of transactions
- Cash handling and reconciliation
- Applied attention to detail in financial calculations to maintain accurate records
- Built customer relationships to enhance satisfaction and loyalty
- Conflict resolution and de-escalation
- Multitasking and fast-paced environment navigation
Retail Pharmacy Technician (Full-time to ON CALL)
EXPRESS MED PHARMACY
Dededo, GU
02.2021 - Current
- Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.
- Counting prescription medication, filling prescriptions, and typing and attaching medication labels.
- Verifying the accuracy of patient information.
- Recorded medical histories while maintaining confidentiality and compliance with HIPAA regulations.
- Delivered quality customer service to patients by responding to inquiries and referring them to the pharmacist for medical information.
- Processed patient insurance claims to secure coverage and reduce patient out-of-pocket costs.
- Conducted inventory audits and purchased supplies and medication to maintain stock levels.
Server/Cashier
LOTTE HOTELS & RESORTS
Tumon, GU
04.2014 - 02.2021
- Welcome customers and help determine their orders.
- Relay customers' orders to the kitchen staff.
- Process customer orders and record them in the restaurant database.
- Delivered food orders to tables promptly.
- Accept cash and return the correct change.
- Complete cash and card transactions.
- Tally money in the cash drawer at the beginning and end of each work shift.
- Responded to customer inquiries, issued receipts, and recorded customer suggestions to enhance service quality.
- Ensured guest happiness and satisfaction by addressing concerns and providing attentive service.
- Accommodated guest needs during dining experience to create a welcoming atmosphere.
- Offer menu descriptions and samples.
- Managed incoming calls for takeout orders efficiently
Education
Operations Management 3E6X1 - Mission Essential Skills Training
356th Expeditionary Theater Support Group (ETSG)
Yigo, GU08-2026
Operations Management - U.S AIR FORCE TECHNICAL TRAINING
Sheppard AFB 366th Training Squadron
Texas06-2026
Bachelors of Science - Nursing
Arellano Univesity
Manila03-2006
Bachelors of Science - Nursing
Pamantasan Ng Lungsod ng Pasig
Pasig City03-2005
General Studies - High School
Rizal High School
Pasig City03-2003
Skills
- Pharmacy technician experience
- Hospital experience
- Patient care
- Pharmacy software
- Order entry
- Insurance verification
- HIPAA
- Data management
- Record management
- Computer skills
- Typing
- Organizational skills
- Client relations
- Point of sale
Certification
- CE 5 LEVEL CORE CONCEPTS
- 3E6X1 FACILITY MANAGEMENT
- PTCB
- CERTIFIED PHARMACY TECHNICIAN
Timeline
Hospital Pharmacy Technician I
Guam Memorial Hospital Authority
02.2023 - Current
Cashier (Part-time)
LOTTE HOTELS & RESORTS
09.2021 - Current
Retail Pharmacy Technician (Full-time to ON CALL)
EXPRESS MED PHARMACY
02.2021 - Current
Server/Cashier
LOTTE HOTELS & RESORTS
04.2014 - 02.2021
Operations Management 3E6X1 - Mission Essential Skills Training
356th Expeditionary Theater Support Group (ETSG)
Operations Management - U.S AIR FORCE TECHNICAL TRAINING
Sheppard AFB 366th Training Squadron
Bachelors of Science - Nursing
Arellano Univesity
Bachelors of Science - Nursing
Pamantasan Ng Lungsod ng Pasig
General Studies - High School
Rizal High School