Theodore Carlos
Guam,Mangilao
Summary
Detail-oriented and motivated professional with experience in wireless technology, telecommunications, customer service, and IT support. Currently pursuing a Bachelor of Science in Cybersecurity and Information Assurance Foundational knowledge in business operations, data management, and technical problem-solving. Adept at troubleshooting hardware/software, optimizing wireless systems, and working in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wireless Technician
IT&E
09.2024 - 01.2025
- Troubleshoot handsets and wireless devices to ensure optimal performance
- Apply knowledge of RF signaling and optimization to enhance connectivity
- Perform software and hardware repairs, ensuring efficiency and reliability of communication devices
- Maintain accurate documentation of device configurations and repairs
Waitstaff
Dusit Thani Guam
10.2023 - 12.2024
- Provided high-level customer service in a fast-paced hospitality environment
- Managed guest inquiries, complaints, and special requests to enhance customer experience
- Assisted in inventory management and team coordination to streamline service operations
- Ensured compliance with sanitation and safety standards
Sales Associate
Finish Line Guam
02.2022 - 11.2023
- Assisted customers in product selection, sales transactions, and inquiries to drive revenue
- Exceeded sales targets through effective upselling and promotions
- Maintained inventory accuracy through stock management and visual merchandising
- Provided technical support for POS systems and digital payment transactions
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
12-2026
Mastery - Health Careers and Science
Simon Sanchez High School
05.2022
Skills
- Wireless Technology & Telecommunications
- Business Operations & Administrative Support
- Customer Service & Client Relations
- Data Entry & Information Management
- Technical Support
- LAN & Network Troubleshooting
- Microsoft Office Suite
- Problem-Solving & Critical Thinking
- Wireless networking support
- IP addressing and subnetting
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+, 03/31/25
References
- Kevin Bolus Network-Device Engineering Team Supervisor 671-747-0356
- Kimberly Dugan Director of Banquets 671-482-4284
- Rojell Umipig Banquet assistant manager 671-682-1524
- Jovanlee Del ValleStore Manager 671-488-1347
Timeline
Wireless Technician
IT&E
09.2024 - 01.2025
Waitstaff
Dusit Thani Guam
10.2023 - 12.2024
Sales Associate
Finish Line Guam
02.2022 - 11.2023
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Mastery - Health Careers and Science
Simon Sanchez High School