Tiffany Lauren Gajo
Yigo
Summary
Proven to enhance guest satisfaction and efficiency at The Westin Resort Guam, I excel in streamlining operations and coordinating cross-departmental communication. Skilled in computer applications and adept at multitasking, my approach boosts operational workflows and fosters team collaboration, significantly improving service delivery and guest trust.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Housekeeping Administrative Assistant
The Westin Resort Guam
08.2023 - Current
- Streamlined communication between departments for optimal service delivery to guests.
- Coordinated maintenance requests, resulting in prompt issue resolution for guest satisfaction.
- Updated standard operating procedures as necessary to ensure consistent quality across all aspects of the department''s responsibilities.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Created detailed reports on housekeeping operations to share with upper management for strategic decision-making purposes.
- Reviewed employee performance regularly, providing constructive feedback and opportunities for growth and development.
- Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
- Optimized workflow within the department by continuously evaluating processes and implementing improvements based on best practices.
- Maintained accurate record-keeping, ensuring proper billing and inventory management.
- Facilitated smooth transitions during shift changes by preparing thorough handover notes regarding any ongoing tasks or concerns.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained required records of work hours, budgets and payrolls.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Playground Attendant
Playtime Cafe Guam
07.2024 - Current
- Contributed towards a welcoming atmosphere by greeting visitors upon arrival at the playground facility.
- Completed required training sessions in emergency response procedures, ensuring preparedness for any situation that may arise.
- Ensured cleanliness of the playground area by performing daily cleaning tasks and litter removal.
- Monitored playground activities to maintain a safe and enjoyable experience for all visitors.
- Assisted in the creation of promotional materials to boost playground attendance, resulting in increased revenue for the facility.
Housekeeping Office Coordinator
Hyatt Regency Guam
05.2024 - 08.2024
- Streamlined communication between departments for optimal service delivery to guests.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
- Resolved guest concerns promptly, demonstrating excellent customer service skills and problem-solving abilities.
- Facilitated smooth transitions during shift changes by preparing thorough handover notes regarding any ongoing tasks or concerns.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Laundry Attendant
San Lorenzo Laundry Express
02.2024 - 08.2024
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Regularly maintained cleanliness and organization of work area to ensure smooth work flow.
Sales Associate
The Vault GU
11.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Some College (No Degree) -
Southern New Hampshire University
Remote 08.2020 - 06.2022
High School Diploma -
Simon Sanchez High School
Yigo, Guam07.2019
Skills
CPR training
Teamwork and Collaboration
Fast Learner
Computer Skills
Multitasking and Organization
Interpersonal and Social Skills
Attention to Detail
Creative and Resourceful
Administrative tasks
Telephone Etiquette
Social Media Posting
Recordkeeping
Certification
- First Aid, CPR and AED Certification - American Red Cross.
- BT-A Qualified
Timeline
Playground Attendant
Playtime Cafe Guam
07.2024 - Current
Housekeeping Office Coordinator
Hyatt Regency Guam
05.2024 - 08.2024
Laundry Attendant
San Lorenzo Laundry Express
02.2024 - 08.2024
Housekeeping Administrative Assistant
The Westin Resort Guam
08.2023 - Current
Sales Associate
The Vault GU
11.2021 - 02.2023
Some College (No Degree) -
Southern New Hampshire University
08.2020 - 06.2022
High School Diploma -
Simon Sanchez High School
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