Timothy G. Perez
PO Box 5073 Hagåtña,GU
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
44
44
years of professional experience
Work History
General Manager of Operations / Sales Manager
Coral Reef Marine Center
Tamuning, GU
01.2003 - Current
- Oversee all business operations from sales, inventory, hiring, accounting, work productivity, training, repair, fabrication, bidding, etc.
- Oversee service departments for mechanical, electrical, trailer repair, welding, fiberglass work, and sail/ awning construction.
- Formulate and conduct all aspects of bidding solicitations announced locally and abroad.
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversee daily operations of multiple departments, ensuring compliance with established protocols.
- Conduct all warehousing SOP for receiving and booking of product, price tagging, while monitoring maine POS/ Inventory Program.
- Review all financials provided by accounting, bank accounts, deposits, Letters of Credit, annual reports, fixed assets, purchase orders with the Government of Guam, Federal Contracts, CNMI Contracts, and servicing the Pacific Region.
- Maintain relationships with manufacturers and vendors in Singapore, Australia, New Zealand, Japan, China, Macau, Hong Kong, Philippines, Poland, England, Germany, South Africa, Mexico, Malaysia, Indonesia, and Korea.
- Handle/ oversee forecasting projections, special ordering of all inventory for all departments in relation to sales.
- Coordinated with other departments to ensure successful delivery of services.
- Provided strategic direction to staff members in order to maximize productivity.
- Stay up to date with local and federal regulations and train all staff to follow all established policies.
- Provide services to all Government of Guam Departments, US Naval Base Guam Small Boat Commands, Law Enforcement Divisions, MSC Ships, Hospital Facilities, Andersen Air Force Base, DODEA, Marine Corp Base Guam.
- Create and manage annual operating budget for the department.
- Establish quality assurance processes to ensure customer satisfaction.
- Monitor inventory levels, placing orders as necessary to maintain adequate supplies.
- Conduct market research to identify new sources of supply that offered competitive prices.
- Review existing contracts on a regular basis to ensure compliance with company requirements.
- Analyz purchasing trends and identified opportunities for consolidating orders and leveraging volume discounts.
- Coordinate activities across various departments such as marketing, finance, operations to ensure timely completion of procurement processes.
- Assist in developing departmental policies related to procurement procedures and practices.
- Maintain up-to-date records of all purchases made by the organization including invoices, contracts.
- Participate in trade shows or conferences related to procurement topics to stay abreast of industry developments.
- Perform detailed analysis of supplier costs associated with different items purchased by the organization.
- Develop systems for tracking inventory levels at all times so that critical supplies were not depleted unexpectedly.
- Investigate discrepancies between purchase orders and invoices received from vendors.
- Identify potential vendors and evaluated them according to price, quality, selection, service, support, availability, reliability and sustainability.
- Review invoices and purchase orders for accuracy and completeness prior to payment processing.
- Ensure that all purchases were made in accordance with organizational policies and procedures.
- Implement strategies for reducing costs associated with purchasing goods and services without compromising on quality or service level agreements.
- Develop relationships with vendors to gain best terms for procurement, refurbishing and rebuilding machinery and equipment.
- Review reports on operational performance metrics and identified areas of improvement.
- Analyze current purchasing trends and identified areas for improvement.
- Develop relationships with vendors to negotiate terms of agreements.
- Maintain accurate records of purchased items, pricing and delivery dates.
- Manage inventory levels to ensure availability of materials needed for production.
- Resolve supplier or service issues in a timely manner.
- Perform cost analysis for various products to identify better deals.
- Provide support in resolving discrepancies between invoices and purchase orders.
- Participate in negotiations with suppliers to secure favorable terms.
- Source new vendors for purchasing needs.
- Negotiate contracts with outside providers to minimize costs to company and customers.
- Facilitate streamlined purchasing and resource availability through monitoring and oversight of company inventory.
- Develop and implement strategies for providing excellent customer service experience.
- Monitor staff performance to ensure adherence to customer service standards.
- Evaluate overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
General Manager
Bisnes Mami/ Napa Group Adiani/Sadwhani Inc.
Piti, GU
01.1990 - 12.2002
- Opened and established new Marine/ Retail Operations for Company in the Commonwealth of the Northern Mariana Islands.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed and implemented sales strategies to increase market share.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Attended trade shows for in-person engagement and network building.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
Sales Manager - Automotive/ Marine
Pacific International Inc./ Servco Pacific
Tamuning, GU
01.1986 - 12.1990
- Started in Sales at Pacific Mazda
- Promoted to an acting GM position in Saipan in late 1985 during Supertyphoon Kim.
- Rebulit a heavily damaged dealership from Typhoon. Secured Temporary Housing for imported contract workers from the Philippines
- Oversaw Sales, Automotive Parts, Services, Auto Body Department, and Accounting.
- Handled dealership F & I, with participating banking institutions.
- Oversaw a group of 20 employees.
- Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
- Conducted training sessions for sales staff on customer service and product knowledge.
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
- Created reports detailing sales performance to present to upper management at weekly meetings.
- Maintained an up-to-date understanding of automotive industry trends and developments.
- Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
- Created and maintained strong relationships with customers, vendors, and other industry professionals.
- Negotiated deals with suppliers to ensure competitive prices for new cars purchased by the dealership.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Warehouse Leadman/ Accounting Specialist
DFS Group LTD.
Tumon, GU
01.1981 - 12.1985
- Started in the warehouse department and quickly moved up to working and assisting other company warehouse locations.
- Established a new DFS Airport retail location.
- Established liquor/ tobacco/ candy cool storage warehouse at current GIAA facility.
- Promoted to Accounting Division and covered business merchandise, Receiving and Booking, handling all inventory data, costing, and inventory control for the Company.
- Assisted in Accounts Payables and Receivables.
- Promoted to handling DFS Sales, including duties of checking account balancing at all store location deposits, dealing with cash, credit card, travelers' checks, and foreign currency deposits with conversion,
- Assisted with Taxi commissions and DFS main store Vault on an as-needed basis.
- Took care of accounting warehouse record retention files and destruction at Guam Solid Waste Dump Facility.
- Relocated off-island and offered a position in Honolulu, but did not accept.
- Prepared detailed reports on all incoming and outgoing shipments as well as stock levels in the warehouse.
- Coordinated with other departments to ensure timely delivery of items ordered.
- Performed cycle counts to verify inventory accuracy.
- Managed storage areas to optimize space utilization.
- Maintained a clean and safe working environment according to OSHA regulations.
- Ensured compliance with company policies and procedures.
- Provided guidance and support to team members when needed.
- Identified opportunities for process improvements within the warehouse operations.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Education
High School Diploma -
George Washington High School
Mangilao, Guam05-1982
Skills
- Program Administration
- Performance Improvement
- Business Forecasting
- Employee Development
- Supplier Research
- Bid Process Management
- Bidding Coordination
- Supplier Relationships
- Vendor Sourcing
- Reporting Requirements
- Vendor Relations
- Logistics Oversight
- Project Management
- Policy Implementation
- Contract Negotiations
- Persuasion Skills
- Cost Calculation
- Shipment Verification
- Order Preparation
- Order Placement
- Bookkeeping Operations
- Data Analysis
- General Ledger Entries
- Month-End Documentation
- Customer Service
- Invoicing and Billing
- Regulatory Compliance
- Account Reconciliation
- Administrative Support
- Financial Management
- Finance
- Expense Account Management
References
References available upon request.
Timeline
General Manager of Operations / Sales Manager
Coral Reef Marine Center
01.2003 - Current
General Manager
Bisnes Mami/ Napa Group Adiani/Sadwhani Inc.
01.1990 - 12.2002
Sales Manager - Automotive/ Marine
Pacific International Inc./ Servco Pacific
01.1986 - 12.1990
Warehouse Leadman/ Accounting Specialist
DFS Group LTD.
01.1981 - 12.1985
High School Diploma -
George Washington High School
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