Tina Rose A. Toves
P.O.Box 26761 Barrigada ,Guam
Summary
Detail-oriented Telephone Operator recognized for exceptional productivity and swift task completion. Expertise includes multi-line phone system management, accurate call routing, and prompt inquiry response. Demonstrates strong active listening and communication skills, ensuring superior service delivery in every interaction.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
23
23
years of professional experience
Work History
Telephone Operator
Guam Memorial Hospital Authority
Tamuning , Guam
10.2001 - Current
- Answered incoming calls in a professional, courteous and timely manner.
- Reported any issues that arose during telephone conversations to supervisor.
- Took messages accurately and delivered them promptly to the intended recipient.
- Transferred calls as necessary to appropriate departments or personnel.
- Provided customer service to callers by answering questions and providing requested information.
- Maintained updated records of physicians privillages, contact information, comments and complaints.
- Greeted callers warmly and asked how they could be assisted.
- Communicated effectively with other departments regarding customer calls.
- Took messages from callers and accurately relayed details to intended area.
- Reported telephone line issues and outages for prompt repairs.
- Alerted staff of emergency information and general announcements using PA system.
- Paged employees over PA system to ensure prompt connection with callers.
- Updated personnel directory to keep telephone extensions and employee information.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Participated in emergency preparation of fire drill to understand crisis policy and procedures.
- Update physicians contact information
- Updated and maintained personal copy of staff directory as well as Physicians.
Education
High School Diploma -
Continental Academy
15327 NW 60th Ave.#235 Maimi Lakes,Fl. 33014 10-2006
Skills
- Communication channel monitoring
- Greeting customers
- Telephone reception
- Search directories
- Call transferring
- Information assistance
- Tech support collaboration
- Paging systems
- Emergency call support
- Emergency response
- Clerical support
- Clear communication
- Conference call setup
- Interpreting support
- Recordkeeping
- Call transfers
- Follow-up skills
- Message distribution
- Company directory
- Professional communication
Timeline
Telephone Operator
Guam Memorial Hospital Authority
10.2001 - Current
High School Diploma -
Continental Academy