Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonijlok Jamore

Dededo

Summary

Dynamic customer service professional with a proven track record at Dededo Shells, excelling in enhancing visitor experiences and resolving issues with empathy. Skilled in customer service process improvement and fostering rapport, I bring strong attention to detail and a commitment to delivering exceptional service, ensuring customer satisfaction and loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service

Dededo Shells
03.2021 - 04.2025
  • Enhanced visitor experience by providing friendly and informative customer service.
  • Provided exceptional customer service to customers.
  • Assessed and resolved customer service problems and executed solutions.
  • Directed cleaning, restocking, and customer service activities.
  • Provided friendly customer service to guests and addressed concerns.
  • Delivered exceptional customer service, addressing concerns with empathy and professionalism.
  • Offered administrative and customer service support to customers.

Lead Cashier

Piti Mart
04.2014 - 09.2019
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.

Secretary

Kallingals Clinic
05.2008 - 09.2012
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Improved office workflow by redesigning document submission process.

Education

High School Diploma -

George Washington High School
Mangilao
08.2008

Skills

  • Superior customer service
  • Inbound Customer Service
  • Customer service background
  • Customer service experience
  • Excellent customer service
  • Customer Service Process Improvement
  • Customer Service
  • Customer service skills
  • Customer Service and Rapport

Certification

BTA

Food service certificate

Timeline

Customer Service

Dededo Shells
03.2021 - 04.2025

Lead Cashier

Piti Mart
04.2014 - 09.2019

Secretary

Kallingals Clinic
05.2008 - 09.2012

High School Diploma -

George Washington High School

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Tonijlok Jamore