Summary
Overview
Work History
Education
Skills
Detailed Reference:
Timeline
Generic

Tricia Lynn S. Quinata

162 Macheche Ave. F-12 Dededo,Guam

Summary

Efficient and detail-oriented professional with extensive experience in cash register operations and sales transaction processing. Proven ability to complete shift reports accurately and manage various payment methods, including cash and credit. Committed to enhancing customer experiences through proactive assistance and strong communication skills. Recognized for reliability, punctuality, and a strong work ethic in team environments.

Overview

32
32
years of professional experience

Work History

Customer Service Cashier

IP&E Shell Holdings LLC
NCS-Dededo, Guam
07.2024 - 10.2024
  • Greeted customers upon arrival and departure with a warm, friendly welcome.
  • Verified customer identifications for alcohol and tobacco purchases, as well as fleet card members, ensuring 100% compliance.
  • Displayed promotional merchandise on counters and windows to promote sales.
  • Trained new cashiers on procedures, including cash drawer counting and deposit preparation, as well as policies regarding refunds, or exchanges on purchases.
  • Upon every shift, all cashiers must verify the accuracy of the till cash fund amount, including the verification of tobacco and phone cards for each shift.
  • Operated cash register and POS system to process payments via cash, check, and credit card.

Housekeeper

Advance Management
Harmon, Guam 96913
10.2020 - 09.2021
  • Followed safety procedures when handling hazardous materials.
  • General clean all patient rooms upon discharge, replenish sanitary items, and linen.
  • Sanitized public restrooms, staff offices, and staff lounge. Cleaned sinks, mirrors, toilets, and showers. Sweep, mop all areas, and wipe the windows.
  • Emptied wastebaskets and disposed of soiled linens in patient rooms to reduce the spread of germs and enhance freshness.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Checked inventory for required supplies and made lists for needed cleaning products.

General Office Clerk

Dept. of Land Management
Tamuning, Guam
03.2016 - 12.2016
  • Assisted patrons with the application process (Duties include filling out applications for a Certificate of Title, preparing vouchers for payment, and identifying recorded documents.)
  • Retrieving documents from the vault upon request for purposes of title research.
  • Developed organizational filing systems for confidential customer records and reports.
  • Operated office equipment such as computers, photocopiers, typewriters, a 10-key calculator, a facsimile machine, and answered telephones.
  • Verifications of all Certificate of Titles information, preparation for signatures from various individuals, and, upon completion of the process, notification to respective individuals who may pick up documents.
  • Greeted visitors upon arrival in the office lobby area and provided assistance as needed.
  • Maintained confidentiality of sensitive information and documents.

Laborer

Dept. of Labor/Merizo Mayor's Office
Merizo, Guam
09.2015 - 03.2016
  • Assisted maintenance staff with the clearing of vegetation overhangs and picking up trash along roadways.
  • Cutting and clearing of debris, as well as removing metallic and white goods related to Typhoon Dolphin, including all culverts along village roads.
  • Assisted elderly residents with yard maintenance, disposing of trash, or addressing other inquiries they may need.
  • Maintaining the village's beautification.
  • Preparing all daily equipment requests for delivery and pickup.
  • Assist office staff with any indoor projects, upon request.

Receptionist

Dept. of Public Health & Social Services (Cweb Program)
Mangilao, Guam
05.2003 - 01.2004
  • Assist clients with scheduling appointments, reviewing applications for all scheduled appointments, and assist the elderly with any assistance they may need upon applying for assistance.
  • Prepare all requested certifications received from clients, and update all information about household members, or the status of income.
  • Provide assistance to caseworkers with xeroxing documents, faxing documents, and retrieving clients' folders from the file room upon request.
  • Answer telephones, take messages for various caseworkers, and distribute mail to the proper caseworkers.

Sales Associate

Radhi's One Stop Fabric Store
Hagatna, Guam
06.2002 - 02.2003
  • Arrange and organize the merchandise being displayed in the windows. Inventory all materials that are in stock, and order the recommended materials needed on requisition. Arranging the shelves for more adequate space for customers to walk through the aisles.
  • Assist the customers with their needs, selecting, and purchasing materials. Advice and help them locate the right fabric or materials for projects.
  • Tidy up the store upon the opening and closing of the business day, and maintain cleanliness throughout the store.
  • Provide assistance to Hemlani with errands they may need done outside of the store.

Front Desk Clerk

Kina Court Hotel
Toto, Guam
03.1996 - 10.1996
  • Checking in and out guests upon the arrival or departure of their stay in the hotel. Assist with any special recommendations made by guests prior to the arrival date.
  • Inputting reservations made via telephone from respective tour agencies, as well as local residents, into the computer. Confirm all reservations a week prior to the arrival date.
  • Prepare a shift report for all sales transactions from every shift. Prepare deposit slips for all cash, credit cards, vouchers, and change funds upon every shift.
  • Inform housekeeping regarding any special accommodations made by the guest, and update bulletin boards on any information.
  • Answering telephones, transferring all incoming calls to various guest rooms, operating the cash register, credit card machine, 10-key calculator, fax machine, and Xerox copier machine.

Cashier

LeoPalace Resort Country Club
Mannengon Yona, Guam
05.1995 - 01.1996
  • Preparing spreadsheets for all sales transactions for every shift, calculating all cash transactions, credit cards, and vouchers for shift reports. Deposit all sales into the safe at the end of each shift.
  • Logging all reservations into the reservation book for dining hall usage via phone calls or through fax.
  • Assist the accounting department with end-of-the-year reports, filing of vouchers, xeroxing paperwork, or other errands that they may need done prior to the end of the shift.
  • Distribution of weekly tips to employees.
  • Operated the cash register, 10-key calculator, and credit card machine.

Day Guest Clerk

Pacific Islands Club
Tumon, Guam
01.1994 - 03.1995
  • Taking reservations for the use of hotel facilities from various tour agencies and local residents. Inputting all reservations into the computer and confirming reservations prior to the arrival date.
  • Prepare bus log sheets for all pickups and drop-offs with the bus company.
  • Provide orientation to the guests regarding hotel facilities and activities that are included in the package, and provide any information that they may have regarding the facilities.
  • Prepare daily shift reports for all sales transactions, and deposit slips for cash, credit cards, and vouchers.
  • Operating telephones, cash registers, credit card machines, computers, and 10-key calculators and fax machines.
  • Update bulletin board of hotel accompancy and distribution of next day accompancy to various hotel depts.

Reservation Agent

Holiday Tours Micronesia
Tamuning, Guam
06.1992 - 09.1992
  • Assisted various tour agencies with hotel accommodations, sightseeing activities, and arrangements for incoming travelers before their respective arrival dates.
  • Confirming all reservations with hotels and other tour agencies.
  • Deliver brochures to the tour desk in various hotels.
  • Prepare the itinerary for all incoming travelers, confirming flights with ticket agents at the airport.
  • Assist the accounting department with end-of-month reports, filing, and faxing of itineraries to tour agents.

Education

Oceanview High School
Agat, Guam 96928

Skills

  • Communication effectiveness, teamwork skills, and time management efficiency
  • Organizational abilities and multitasking skills
  • Displaying or arranging promotional items for sales promotion
  • Cash handling and credit card processing are experienced
  • Identification verification mandatory
  • Conflict management strategies
  • Sanitation compliance procedures, and chemical safety practices
  • Inventory oversight and control

Detailed Reference:

Raymond Chaco, Dept. of Labor (Program Manager)

414 W. Soledad Ave. Ste. 400 GCIC Bldg. Hagatna, Guam 96932

671-300-4600

Katrina Rose Tedtaotao   IP&E Holdings/Kmart Dept.  

119A Bumachachu St. Dededo, Guam 96912

671-707-7671

Clare T. Castro   Dept. of Rev & Tax

401 J. Tedpahago Lane Merizo, Guam 96916

671-987-1720

ctc96916@yahoo.com

Timeline

Customer Service Cashier

IP&E Shell Holdings LLC
07.2024 - 10.2024

Housekeeper

Advance Management
10.2020 - 09.2021

General Office Clerk

Dept. of Land Management
03.2016 - 12.2016

Laborer

Dept. of Labor/Merizo Mayor's Office
09.2015 - 03.2016

Receptionist

Dept. of Public Health & Social Services (Cweb Program)
05.2003 - 01.2004

Sales Associate

Radhi's One Stop Fabric Store
06.2002 - 02.2003

Front Desk Clerk

Kina Court Hotel
03.1996 - 10.1996

Cashier

LeoPalace Resort Country Club
05.1995 - 01.1996

Day Guest Clerk

Pacific Islands Club
01.1994 - 03.1995

Reservation Agent

Holiday Tours Micronesia
06.1992 - 09.1992

Oceanview High School

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Tricia Lynn S. Quinata