Ekasdeep Kaur
Winnipeg, Manitoba,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier /Retail Sales Associate
Bath & Body Works
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
Tech Mahindra
06.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Cashier /Sales Associate
Best Price
10.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Computer Science
University of Winnipeg
Winnipeg, MB2024
Marketing
Web-frame Digital Marketing Academy
Raipur, India2023
Skills
- Customer Service
- Time management skills
- Cash Handling
- Customer Relations
- Cash register systems
- Complex Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Customer Transactions
- Microsoft Office
- Service Minded
- Return and Exchange Processing
Certification
- Google Ads Certification
- E-Marketing Certification
- Marketing Certification
- Social Media Marketing Certification
Timeline
Cashier /Retail Sales Associate
Bath & Body Works
09.2023 - Current
Customer Service Representative
Tech Mahindra
06.2022 - 07.2023
Cashier /Sales Associate
Best Price
10.2021 - 06.2022
Bachelor of Science - Computer Science
University of Winnipeg
Marketing
Web-frame Digital Marketing Academy
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