Valerie M. Tamdad
Mangilao
Summary
Experienced with customer interaction and service resolution. Utilizes strong communication skills to address and resolve customer concerns effectively. Knowledge of team dynamics and adaptability to ensure consistent service quality.
Finance professional with comprehensive background in accounting, ready to contribute to financial management and reporting. Known for accuracy in financial record-keeping and proficiency in auditing and tax preparation. Reliable team collaborator with focus on achieving financial accuracy and supporting dynamic business needs through analytical problem-solving and effective communication.
Overview
11
11
years of professional experience
Work History
Service Agent
Aviation Services Alliance
08.2024 - Current
- Assisting and transporting passengers that need special assistance through the airport terminal
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Streamlined check-in/check-out process through diligent organization skills resulting in reduced wait times for passengers.
- Cleaned and sanitized aircraft cabins, including seats, lavatories, and galleys.
- Adhered to safety protocols and airline standards for cleaning procedures
- Reported any damages or repairs needed to the supervisor.
- Assisted passengers with stowing carry-on bags during boarding process if necessary.
- Replenished amenities such as blankets, pillows, headphones, as needed.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Accountant 1
Office of Administrative Services
08.2021 - 05.2024
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions using the FundWare software.
- Collected payments from customers and third parties in cash, check and other payment transactions
- Managed disbursement of check payments to vendors and government entities
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Processed customer payments and applied them to customer accounts
- Prepared the daily cash balances and deposited to the bank on a daily basis
- Reconciled customer's accounts and payments
- Informed departments/vendors upon completion of processed payment as scheduled
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Examined and resolved discrepancies with any account and cash transactions
- Addressed customer's inquiries and concerns both at the front counter and over the phone
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Student Body Association-Treasurer
College of Micronesia-Yap Campus
08.2016 - 05.2024
- Maintained and documented of financial records
- Provided financial reports and updates to the student body
- Involved with planning and organizing fundraising activities
Cashier
Triple V Store
04.2014 - 05.2024
- Started gaining valuable experience in handling cash transactions and provided customer service
- Ensure proper pricing and inventory management
- Maintained work area and kept cash drawer organized
- Counted and balanced daily sales transactions, maintaining accuracy and resolving discrepancies
- Provided product information and help customers locate specific items
- Monitored inventory and identified potential shortages to ensure product availability
Work Study Student/Cashier
College of Micronesia-Yap Campus
08.2016 - 12.2016
- Operated cash register
- Cash handling
- Provided attentive customer service
- Ensured knowledge of merchandise
- Worked independently and along aside store cashiers
- Maintained neat and organized work area
- Managed inventory and supplies for academic departments
Education
High school diploma -
Yap Seventh Day Adventist School
Yap, FM05.2016
Bachelor of Arts - Psychology
University of Guam
Yap, FM01.2019
Liberal of Arts and Sciences - undefined
College of Micronesia-Yap Campus
Yap, FM05.2016
Skills
- Customer service
- Computer literacy
- Accounts receivable
- Cash handling
- Time management
- Multitasking and organizational skills
- Attention to detail
- Writing and communication skills
- Stress tolerance/ patience and calmness
Timeline
Service Agent
Aviation Services Alliance
08.2024 - Current
Accountant 1
Office of Administrative Services
08.2021 - 05.2024
Student Body Association-Treasurer
College of Micronesia-Yap Campus
08.2016 - 05.2024
Work Study Student/Cashier
College of Micronesia-Yap Campus
08.2016 - 12.2016
Cashier
Triple V Store
04.2014 - 05.2024
Bachelor of Arts - Psychology
University of Guam
Liberal of Arts and Sciences - undefined
College of Micronesia-Yap Campus
High school diploma -
Yap Seventh Day Adventist School
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