Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Quitugua

Yona

Summary

To hold a challenging position for a company that promotes and encourages professionalism, recognizes dedication and hard work, further enhances my knowledge and hands on experience in my working career and allows further career opportunities.

Overview

13
13
years of professional experience

Work History

Production Control Clerk

GPDB
05.2024 - Current
  • Receives trouble calls from housing residents or Government personnel regarding housing operations and maintenance services.
  • Dispatch (HVAC, Plumbing, Carpentry, Electrical, Painting) technicians to respond to calls and create initial service orders.
  • Notifies upper management or key Government personnel of “Emergency” situations as defined in department procedures and provides updates as required to ensure contract performance for the housing operations and maintenance services.
  • Inputs data from work documents for assigned shops which include labor hours and associated trade codes, and any notes pertaining to specified work. Ensures that work may have been accomplished on the service order document.
  • Processes all IDIQ and COM work orders generated by the Quality team to the appropriate government representative or area daily. Inputs and tracks approval status and schedules the work once all approvals are obtained and verifying all work orders are in conformance with established quality guidelines.
  • Validates the accuracy of ongoing and/or completion information with the technicians until service/work order is closed.
  • Searches the database for open IDIQ work order prior to scheduling follow up work to certify that work be charged correctly to the designated IDIQ work order if required.
  • Ensures that all pass down notes are entered, providing direction on tasking for the next shift and for ensuring awareness of ongoing issues or situations.
  • Keeps track of all assigned work documents, all associated costs (labor, material, subcontract, etc.) for each completed job.
  • Prints, sorts, distributes a variety of work documents such as service calls, project work orders and preventative maintenance task documents to appropriate shops.
  • Maintains and files completed work documents, warranties and other pertinent information pertaining to each facility daily.
  • Generates and prints a variety of reports or requirements for submission to the Government, assigned shops or various requestors.
  • Monitors and dispatch personnel by via phone and What’s App
  • Schedule work appointments with customers as required for assessments and repairs

General Clerk IV

GPDB
04.2024 - 05.2024
  • Verify service order and prepare material release form for next day services.
  • Receives trouble calls from housing residents or Government personnel regarding housing operations and maintenance services.
  • Dispatches (HVAC, Plumbing, Carpentry, Electrical, Painting) technicians to respond to calls and create initial service orders.
  • Notifies upper management or key Government personnel of “Emergency” situations as defined in department procedures and provides updates as required to ensure contract performance for the housing operations and maintenance services.
  • Inputs data from work documents for assigned shops which include labor hours and associated trade codes, any notes pertaining to specified work. Ensures that work may have been accomplished on the service order document.
  • Processes all IDIQ and COM work orders generated by the Quality team to the appropriate government representative or area daily. Inputs and tracks approval status and schedules the work once all approvals are obtained and verifying all work orders are in conformance with established quality guidelines.
  • Work on daily rounds to prepare pricing and quotations for IDIQ to send to government for approval.
  • Validates the accuracy of ongoing and/or completion information with the technicians until service/work order is closed.
  • Searches the database for open IDIQ work order prior to scheduling follow up work to certify that work be charged correctly to the designated IDIQ work order if required.
  • Ensures that all pass down notes are entered, providing directions on tasking for the next shift and for ensuring awareness of ongoing issues or situations.
  • Keeps track of all assigned work documents, all associated costs (labor, material, subcontract, etc.) for each completed job.
  • Prints, sorts, distributes a variety of work documents such as service calls, project work orders and preventative maintenance task documents to appropriate shops.
  • Maintains and files completed work documents, warranties and other pertinent information pertaining to each facility daily.
  • Generates and prints a variety of reports or requirements for submission to the Government, assigned shops or various requestors.
  • Schedules work appointments with customers as required for assessments and repairs.

General Clerk II

GPDB
09.2023 - 04.2024
  • Verify service order and email material release form for next day services.
  • Receives trouble calls from housing residents or Government personnel regarding housing operations and maintenance services.
  • Dispatches (HVAC, Plumbing, Carpentry, Electrical, Painting) technicians to respond to calls and create initial service orders.
  • Inputs data from work documents for assigned shops which include labor hours and associated trade codes, any notes pertaining to specified work. Ensures that work may have been accomplished on the service order document.
  • Processes all IDIQ and COM work orders generated by the Quality team to the appropriate government representative or area daily. Inputs and tracks approval status and schedules the work once all approvals are obtained and verifying all work orders are in conformance with established quality guidelines.
  • Work on daily rounds to prepare pricing and quotations for IDIQ to send to the government for approval.
  • Prints, sorts, distributes a variety of work documents such as service calls, project work orders and preventative maintenance task documents to appropriate shops.
  • Schedules work appointments with customers as required for assessments and repairs.

Para Educator

GDOE - INARAJAN MIDDLE SCHOOL
08.2021 - 09.2023
  • Assist teacher in planning daily activities in accordance with the curriculum in a whole or small settings.
  • Provide academic instruction based on guidelines and procedures
  • Provide students with extra guidance and support inside and outside of the classroom.
  • Provide clerical and administrative support to teachers.
  • Prepare modification assignments for general education classes if none is provided.
  • Ensure a clean and safe classroom at all times
  • Monitors student discipline while embarking and disembarking the school buses, in hallways, cafeteria, court yards and during assemblies.
  • Escort and assist students to and from designated areas. Such as office, physical, occupational and speech therapy.
  • Supervise a class until the teacher or substitute arrives. If short staff I would be assign to conduct lesson plans given by teachers.
  • Assist office clerks with: answering, phone calls, Filing and organizing documents into cumulative, duplicating documents if needed.
  • Assist counselors and Culturally Responsive Teaching (CRT) by supporting students in online speech and occupational therapy.
  • Assist physical therapist with students to achieve physical goals.

Supervisor

Leo Palace Resort
08.2016 - 08.2021
  • Address all tenant concerns effectively in accordance with company policies in a professional and expedient manner.
  • Maintain confidential documents.
  • Organize files by prescribed orders per company procedure.
  • Perform administrative property management duties and general office support – copying, faxing, sorting incoming and outgoing mail.
  • Review lease contracts and prepare client documents
  • Prepare/ensure unit is in compliance for service member move ins.
  • Conduct move-in inspections with clients, realtors and Navy Housing Personnel.
  • Conduct move-out inspections with residents. Evaluate appearance, condition and safety of unit. If any repairs needed residents will be given a rough estimate on cost until contractors have made final assessment. If structural quality are in question notes and pictures are taken for documentations and reports to be submitted to our engineering team.
  • Enter all client data into system and maintain files accordingly
  • Process payment transactions, post in OPERA PMS and submit Payment Transmittal
  • Prepare revenue reports, monthly expenditures, employee work schedule and weekly employee timesheets
  • Prepare miscellaneous office forms – Security Deposit Refunds, Requisition for supplies, Purchase Orders (vendor payment) and all others for proper signatory
  • Prepare supplies and schedule called in work orders
  • Coordinate with in-house maintenance and/or outside contractors to confirm workorders to be addressed
  • Train, motivate and counsel staff
  • Housekeeping duties to up keep units for showings and move in.

Receptionist

Perez Law Offices
02.2016 - 07.2016
  • Greeting clients and visitors and answering visitor inquiries
  • Receive and routing incoming calls on a multi-line telephone system
  • Maintained reception area in a neat and professional manner.
  • Organize files by prescribed order
  • Serving beverages to guests
  • Scanning, photocopying, faxing and filing documents
  • Collecting and routing mail and hand delivered packages
  • Assisted in delivery on time-based documentations to courts, firms and clients
  • Organize conference room schedule and keep supplies stocked
  • Updated log book with visitor arrival and departure times.

Supervisor

Leo Palace Resort
08.2013 - 02.2016
  • Address all tenant concerns effectively in accordance with company policies in a professional and expedient manner
  • Organize files by prescribed orders
  • Perform administrative property management duties and general office support – copying, faxing, sorting incoming and outgoing mail
  • Review lease contracts and prepare client documents
  • Prepare/ensure unit is in compliance for service member move in
  • Conduct move-in inspections with clients, realtors and Navy Housing Personnel
  • Conduct move-out inspections with tenants evaluate appearance and condition of unit. If any repairs needed tenant will be given a rough estimate on cost until contractors have made final assessment.
  • Enter all client data into system and maintain files accordingly
  • Process payment transactions, post in OPERA PMS and submit Payment Transmittal
  • Prepare revenue reports, monthly expenditures, employee work schedule and weekly employee timesheets
  • Prepare miscellaneous office forms – Security Deposit Refunds, Requisition for supplies, Purchase Orders (vendor payment) and all others for proper signatory
  • Prepare supplies and schedule called in work orders
  • Coordinate with in-house maintenance and/or outside contractors to confirm work order to be addressed
  • Train, motivate and counsel staff
  • Housekeeping duties to up keep units for showings and move in.

Administrative Assistant

Leo Palace Resort
12.2012 - 08.2013
  • Organize files by prescribed orders
  • Perform administrative property management duties and general office support – copying, faxing, sorting incoming and outgoing mail
  • Enter all client data into system and maintain files accordingly
  • Process payment transactions, post in OPERA PMS and submit Payment Transmittal
  • Prepare revenue reports, monthly expenditures, employee work schedule and weekly employee timesheets

Education

High School Diploma -

SOUTHERN HIGH SCHOOL
Santa Rita, Guam
05-2000

Skills

  • COMPUTER SKILLS: Basic Microsoft Office, Excel and Power point
  • TECHNICAL, ACCOUNTING & SALES SKILLS: Customer service, billing, purchase orders, calculator and typing Inventory Management, sales tracking, sells proposal
  • PERSONAL SKILLS: Dependable self – starter with a can do attitude Trustworthy, quick learner communications (verbal, written and listening) Willingness to be trained Extremely productive in a high volume, stressful and fast – pace environment Excellent interpersonal skills especially dealing with customers/clients

Timeline

Production Control Clerk

GPDB
05.2024 - Current

General Clerk IV

GPDB
04.2024 - 05.2024

General Clerk II

GPDB
09.2023 - 04.2024

Para Educator

GDOE - INARAJAN MIDDLE SCHOOL
08.2021 - 09.2023

Supervisor

Leo Palace Resort
08.2016 - 08.2021

Receptionist

Perez Law Offices
02.2016 - 07.2016

Supervisor

Leo Palace Resort
08.2013 - 02.2016

Administrative Assistant

Leo Palace Resort
12.2012 - 08.2013

High School Diploma -

SOUTHERN HIGH SCHOOL

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Valerie Quitugua