VEHNER CARMONA
HAGATNA
Summary
Dynamic manager with a proven track record at Denny's Restaurant, excelling in team leadership and customer service. Enhanced guest satisfaction through effective decision-making and operations management, ensuring a safe and organized environment. Skilled in shift scheduling and time management, consistently achieving high-quality service delivery in fast-paced settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
Dennys Restaurant
03.2007 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Oversaw inventory management and ordering enough products for period of time.
- scheduling enough staff weekly.
Server
Hilton
09.2011 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Dennys Restaurant
12.1999 - 03.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Computer Science
University of Guam
Mangilao Guam08-1997
GED -
Guam Community College
Mangilao Guam05-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Shift scheduling
Certification
ServeSafe certification for manager
ABC ( Alcohol and Beverage Control) certification
Timeline
Server
Hilton
09.2011 - 03.2019
Manager
Dennys Restaurant
03.2007 - Current
Server
Dennys Restaurant
12.1999 - 03.2007
No Degree - Computer Science
University of Guam
GED -
Guam Community College
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