Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Manglona

Dededo,GU

Summary

Results-driven customer service professional with strong background in cash handling and inventory management. Expertise in training and developing staff to enhance sales performance and improve customer satisfaction. Focused on operational efficiency and maintaining positive customer relationships.

Overview

14
14
years of professional experience

Work History

Customer Service Cashier

Walgreens
Henderson, NV
04.2020 - 10.2022
  • Customer Service
  • Responded to inbound calls, providing assistance and information to customers
  • Managed cash register operations, ensuring accurate transactions and efficient service

Customer Service Representative

Alight Solutions
The Woodlands, TX
01.2019 - 02.2020
  • Customer Service
  • Assisting customers with any questions about their medical, dental, and vision insurance
  • Answering inbound calls

Assistant Store Manager

Marshalls
Henderson, NV
03.2009 - 12.2017
  • Driving store sales performance
  • Oversee frontline, back room, cash office, shipping and receiving
  • Minimize store shrink and product damaged
  • Hire, train, and staff development
  • Scheduling and future staffing
  • Conduct audits and walkthrough
  • Process payroll
  • Customer Service

Education

Chaparral High School
Las Vegas, NV

Skills

  • Point of sale management
  • Cash management
  • Inventory management
  • Customer assistance

Timeline

Customer Service Cashier

Walgreens
04.2020 - 10.2022

Customer Service Representative

Alight Solutions
01.2019 - 02.2020

Assistant Store Manager

Marshalls
03.2009 - 12.2017

Chaparral High School
Veronica Manglona