Victor Tano

• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
• Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
• Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
• Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
• Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
• Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
• Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
• Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
• Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
• Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
• Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
• Managed center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.

• Create Tenant Rental Agreements and Policies.
• Developed emergency preparedness plans to minimize damage from events such as fires or typhoons.
• Conducted regular walk-throughs to identify potential issues before they became critical problems needing costly repairs.
• Maintained accurate records of all maintenance activities, permits, warranties, and inspections for easy reference and reporting purposes.
• In an event of any major renovations and the absence of skilled workers, I would assume the tasks in plumbing, bathroom/kitchen renovations, floor tiling, painting, carpentry and basic electrical repairs.

> Oversaw guest inbound and outbound

> Ensure and confirm room availability for arriving guests

> Forecast guests inbound based on high peak and low peak season.

> Daily reports to manager in all aspects of activity

• Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Daily operations meeting with all airline department prior to start of operations.
• Create daily employee schedule based on flight arrivals and departures.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions for any flight irregularities.
• Provide daily After Action Reports (AAR) on flight activities.
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