Victoria Cruz
Supervisor
Dededo Village,Guam
Summary
Sales Associate who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Expert retail sales professional offering 5 years experience in retail customer service and retail management. Focused on exceeding sales goals. Retail Sales Associate with more than 5 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Overview
22
22
years of professional experience
Work History
Sales Associate
Ross Store
5130 Hacienda Drive Dublin, CA 94568
05.2010 - Current
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store’s positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
Cashier
K Mart
Tamuning, Guam
08.2004 - 05.2005
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
Education
GED - undefined
John F. Kennedy
High School Diploma -
Continental Academy
Miami Lakes, Florida 01.2026 - 02.2026
Skills
- Customer-oriented
- Active listening skills
- Credit card transactions
- Retail sales
- POS systems knowledge
- Merchandising
- Stocking
- Employee relations
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Reliable and punctual
Goal oriented
Relationship building
Money handling
Verbal/written communication
Cash register operation
Cash handling accuracy
Client service
Conflict resolution
Store opening and closing
Timeline
High School Diploma -
Continental Academy
01.2026 - 02.2026
Sales Associate
Ross Store
05.2010 - Current
Cashier
K Mart
08.2004 - 05.2005
GED - undefined
John F. Kennedy