Victoria Rose Indalecio
Mangilao ,GU
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pacific Grocers- Jae Hoon
Barrigada , GU
09.2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Hostess
California Pizza Kitchen
Tumon , GU
12.2017 - 08.2022
- Checked identification of customers prior to serving alcoholic beverages.
- Ensured compliance with health and safety regulations at all times.
- Accurately recorded customer information into reservation system.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained a clean and organized dining area.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored dining room activity to ensure compliance with health regulations.
- Answered phones promptly to record and confirm reservations.
- Resolved any customer complaints or issues quickly and professionally.
Education
High School Diploma -
Okkodo High School
Dededo, Guam 06-2017
Skills
- Data entry
- Problem-solving
- Adaptive team player
- Coordination
- Creative problem solving
- Reading comprehension
- Microsoft outlook
- Call center operations
- Time management
- High-energy attitude
- Calm demeanor
- Filing
- Microsoft PowerPoint
- Positive and professional
- Multitasking and organization
Timeline
Customer Service Representative
Pacific Grocers- Jae Hoon
09.2022 - Current
Hostess
California Pizza Kitchen
12.2017 - 08.2022
High School Diploma -
Okkodo High School