Vincent Garrett
Agana Heights,GU
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
15
15
years of professional experience
Work History
Lead Patient Service Representative
Guam Regional Medical City
Dededo, GU
03.2023 - Current
- Conduct Daily audits to ensure all patient are accurate for patient in
- Send out weekly reports to give an overall summary of what transpired during business hours
- Cash control, ensure all deposits are accounted for, logged, and prepped for daily pick ups
- Maintain staff to ensure they come in on scheduled times
- Prepare daily game plans to ensure it meets business needs
- Followed document protocols to safeguard confidentiality of patient records
- Adhered to HIPPA and EMTALA policies and scripts to consistently achieve quality standards
- Inform, assist Patients with Medicare forms (ABN, MSP, MOON)
- Facilitated communication between patients and various departments and staff
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Helped address client complaints through timely corrective actions and appropriate referrals
- Explained plans for treatment and payment options
- Reviewed and corrected claim errors to facilitate smooth processing
- Helped large volume of Patients every day with positive attitude and focus on patient satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Managed over 50 customer calls per day
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Compiled and reviewed medical charts
- Used ALL SCRIPTS to schedule appointments/Outpatient surgeries
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Patient Service Representative
Guam Regional Medical City
Dededo, GU
07.2022 - 03.2023
- Followed document protocols to safeguard confidentiality of patient records
- Adhered to HIPPA and EMTALA policies and scripts to consistently achieve quality standards
- Inform, assist Patients with Medicare forms (ABN, MSP, MOON)
- Facilitated communication between patients and various departments and staff
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Helped address client complaints through timely corrective actions and appropriate referrals
- Explained plans for treatment and payment options
- Reviewed and corrected claim errors to facilitate smooth processing
- Helped large volume of Patients every day with positive attitude and focus on patient satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Managed over 50 customer calls per day
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Compiled and reviewed medical charts
- Used ALL SCRIPTS to schedule appointments/Outpatient surgeries
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Lead Retail Associate
DOCOMO Pacific
02.2022 - 07.2022
- Solving problems and providing new product information
- Greet and assist customers entering the store
- Explain Products and value Bundles in which customers are interested in
- Politely assist customers in person and via telephone
- Provide an elevated customer experience to generate a loyal clientèle
- Effectively communicated with support sales, marketing and administrative teams on a daily basis
- Develop reputation as an efficient service provider with high levels of accuracy
- Investigate and resolve customer inquiries and complaints in a timely and empathetic manner
- Assist fellow teammates to find resolutions for customer concerns
- Build long-term customer relationships and advised customers on purchases and promotions
- Maintain merchandise by ensuring the store is restocked with items by requesting replenishment request from the company's inventory department
- Conduct monthly audits to ensure all merchandise are accounted for
- Send out weekly reports to give an overall summary of what transpired during business hours
- Cash control, ensure all deposits are accounted for, logged, and prepped for daily pick ups
- Maintain staff to ensure they come in on scheduled times
- Prepare daily game plans to ensure it meets business needs.
Retail Sales Associate
DOCOMO Pacific
02.2022 - 05.2022
- Solving problems and providing new product information
- Greet and assist customers entering the store
- Explained products and services in which customers are interested in
- Assist customers in person and via telephone by providing an elevated customer experience to generate a loyal clientele
- Effectively communicated with support sales, marketing and administrative teams on a daily basis
- Investigate and resolve customer inquiries and concerns in a timely and empathetic manner
- Built long-term customer relationships and advised customers on purchases and promotions
- Routinely answer customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
- Learn, reference, and apply product knowledge information
- Contact customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Communicate all store initiatives and promotions to customers to generate return business
- Set up and explain new membership contracts
- Recommended alternative items if product was out of stock.
Shop Manager
Delta Tire Service
Barrigada, GU
12.2020 - 01.2022
- Count cash drawers and make daily bank deposits
- Managed 8 - 10 employees, including hiring, training, scheduling and promotions
- Assign employees to specific duties to best suit needs of the Customer service Management
- Excel Customer care
- Count cash drawers and make daily bank deposits
- Managed 10 employees, including hiring, training, scheduling assignation employees to specific duties to best suit needs of the lay an integral role in customer service and overall sales numbers
- Maximize positive customer service experience
- Manage 8-10 employees, including scheduling, allocating daily tasks and payroll
- Collaborate with General Manager, vendors and Merchandisers to ensure smooth operations and consistent stock levels
- Ensure items are well-stocked for each shift
- Contribute to positive, fun working environment
- Answer phones and record detailed messages
- Help customers by asking questions and making suggestions for purchases
- Track all money received and prepare deposits accordingly
- Resolve customer issues promptly and efficiently
- Machinery fixes
- Supervise a team of 8-10 employees
- Build loyal clientele through high-level of customer satisfaction.
Security Officer
SMC
Yigo, GU
07.2020 - 12.2020
- Unarmed Security Officer
- Monitored security surveillance equipment
- Excellent attention to detail during emergency situations
- Followed all security and safety regulations
- Conducted hourly and Quarterly dispatch reports
- Monitored security surveillance equipment
- Performed effective crowd control for Daily operations.
Retail Lead Associate
Docomo Pacific
02.2018 - 06.2020
- Solving problems and providing new product information
- Greet and assist customers entering the store
- Explain Products and value Bundles in which customers are interested in
- Politely assist customers in person and via telephone
- Provide an elevated customer experience to generate a loyal clientèle
- Effectively communicated with support sales, marketing and administrative teams on a daily basis
- Develop reputation as an efficient service provider with high levels of accuracy
- Investigate and resolve customer inquiries and complaints in a timely and empathetic manner
- Assist fellow teammates to find resolutions for customer concerns
- Build long-term customer relationships and advised customers on purchases and promotions
- Maintain merchandise by ensuring the store is restocked with items by requesting replenishment request from the company's inventory department
- Conduct monthly audits to ensure all merchandise are accounted for
- Send out weekly reports to give an overall summary of what transpired during business hours
- Cash control, ensure all deposits are accounted for, logged, and prepped for daily pick ups
- Maintain staff to ensure they come in on scheduled times
- Prepare daily game plans to ensure it meets business needs.
Retail Sales Associate
Docomo Pacific
Yigo, GU
11.2014 - 02.2018
- Solving problems and providing new product information
- Greet and assist customers entering the store
- Explained products and services in which customers are interested in
- Assist customers in person and via telephone by providing an elevated customer experience to generate a loyal clientele
- Effectively communicated with support sales, marketing and administrative teams on a daily basis
- Investigate and resolve customer inquiries and concerns in a timely and empathetic manner
- Built long-term customer relationships and advised customers on purchases and promotions
- Routinely answer customer questions regarding merchandise and pricing
- Asked open-ended questions to assess customer needs
- Learn, reference, and apply product knowledge information
- Contact customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Communicate all store initiatives and promotions to customers to generate return business
- Set up and explain new membership contracts
- Recommended alternative items if product was out of stock.
Barista
Jungle Java Cafe
Yigo, GU
01.2010 - 05.2015
- Made and served 60-100 café beverages per day with speed, quality and consistency
- Advise customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations
- Maintain and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Prioritize drink requests while managing interruptions
- Complied with standards for merchandising, stocking and storing product
- Develop and demonstrated skillful and creative latte art to engage customers
- Clean counters, machines, utensils and seating areas daily
- Accurately took to-go and special orders via phone
- Constantly expanded personal knowledge of coffee styles and varieties
- Engender customer loyalty by remembering personal preferences and allergy information
- Train new team members with positive reinforcement and respectful, encouraging coaching
- Maintain regular and consistent attendance and punctuality
- Control line and crowd with quick, efficient service
- Educate coworkers and customers about new products
- Prepare coffee, straightened up chairs and table, opened register and carried out other opening duties
- Use signage and verbal communication to encourage recycling and composting
- Use signage and verbal communication to encourage recycling and composting
- Assist staff in building their expertise of coffees, teas and merchandise
- Memorize ingredients and recipes for 18 specialty drinks
- Served individually made coffee drinks to over 60-100 customers daily.
Operations Supervisor / Manager on Duty
Underwater World
Tumon, GU
04.2011 - 11.2014
- Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevent store losses using awareness, attention to detail and integrity
- Train new employees quarterly
- Develop highly empathetic client relationships and earned reputation for exceeding sales goals
- Achieve high sales percentage with consultative, value-focused customer service approach
- Cross-train and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance and cleaning
- Express appreciation and invited customers to return to the store
- Managed quality communication, customer support and product representation for each client
- Work under strict deadlines and responded to service requests and emergency call-outs
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Assist customers with store and product complaints
- Manage cash stock and inventory balances accurately
- Assist customers to locate merchandise based on customer needs and desires
- Regularly sought opportunities to up sell and add on additional merchandise
- Process merchandise returns and exchanges.
Education
High School - Customer Service
Simon A. Sanchez High School
Yigo Guam 08-2008
Skills
- International sales
- Sales support
- POS systems
- Cash management
- Shipping and receiving
- Client relations
- Problem solver
- Microsoft Office
- Inventory
- Retail
- Customer Service
- Coffee Experience
- Retail Sales
- Barista Experience
- Upselling
- Java
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Detailing
- Tire Service
- Car Wash
- Telemarketing
- Microsoft Access
- Windows
- Allscripts
- Medical Records
- Patient services management
- Patient-focused quality service
- EMR / EHR
- Medical Records Management
- Medication Administration
- Filing and data archiving
- Medical chart documentation
- Microsoft experience (excel, outlook, teams, etc)
- ISP Experience
- Medical terminology
- HIPAA
- Insurance verification
- Medical Billing
- Physical and developmental disabilities experience
- Medical office administration (Less than 1 year)
- Creative problem Solver
- Strategic sales knowledge
- Credit card processing
- Multi-line phone talent
- POS systems expert
- Shipping and receiving professional
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Proficient in cash management
Additionalinformation - Corecompetencies
- Creative problem Solver
- Strategic sales knowledge
- Credit card processing
- Multi-line phone talent
- POS systems expert
- Shipping and receiving professional
- International sales support
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Proficient in cash management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Patient Service Representative
Guam Regional Medical City
03.2023 - Current
Patient Service Representative
Guam Regional Medical City
07.2022 - 03.2023
Lead Retail Associate
DOCOMO Pacific
02.2022 - 07.2022
Retail Sales Associate
DOCOMO Pacific
02.2022 - 05.2022
Shop Manager
Delta Tire Service
12.2020 - 01.2022
Security Officer
SMC
07.2020 - 12.2020
Retail Lead Associate
Docomo Pacific
02.2018 - 06.2020
Retail Sales Associate
Docomo Pacific
11.2014 - 02.2018
Operations Supervisor / Manager on Duty
Underwater World
04.2011 - 11.2014
Barista
Jungle Java Cafe
01.2010 - 05.2015
High School - Customer Service
Simon A. Sanchez High School