Vincent Guerrero Leon-Guerrero
Dededo Village
Summary
Diligent Flight Attendant with comprehensive background in managing passenger services and administrative tasks. Proven ability to ensure smooth operations by addressing passenger inquiries and resolving conflicts effectively. Demonstrated skills in communication and organization to maintain high levels of customer satisfaction.
Knowledgeable with flight attendant duties with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Accomplished Flight Attendant offering over 38 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
38
38
years of professional experience
Work History
International Flight Attendant
United Airlines
07.1986 - Current
- Oversaw food and beverage operations during meal times, ensuring top-notch service and dining experience for all passengers.
- Implemented effective inventory management systems, ensuring adequate supplies and minimizing waste.
- Contributed to revenue growth by identifying upselling opportunities within onboard amenities.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Ensured safety and comfort of customers onboard aircraft.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
- Promoted airline loyalty programs, leading to increased membership enrollment rates among frequent flyers on international routes.
- Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
- Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Answered passengers' questions about flight, aircraft and destination.
Education
Associate of Arts - Liberal Arts
University of Guam
Mangilao, GuamHigh School Diploma -
John F Kennedy High School
Tumor, Guam01-1979
Skills
- Passenger Assistance
- Safety Procedures
- Passenger Safety
- Emergency Situations Management
- Emergency Management
- Medical Emergency Response
- Brand Promotion
- Company culture and values
Languages
Guamanian
Native language
Japanese
Beginner
A1
Timeline
International Flight Attendant
United Airlines
07.1986 - Current
Associate of Arts - Liberal Arts
University of Guam
High School Diploma -
John F Kennedy High School
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