Von Burrell
Yigo,Guam
Summary
Strong 16 years of dealership automotive experience. Service Technician with robust background in various industries in and out Automotive. Known for problem-solving ability, precise diagnostic skills, and efficient repair techniques. Demonstrated skill in improving customer satisfaction through quality service delivery. Previous work has made significant contributions to operational efficiency and productivity improvements.
I am a seasoned Installer with many years of experience working on job sites in full compliance with safety and quality requirements. Skilled at meeting challenging objectives and tight deadlines to the best way possible.
Overview
20
20
years of professional experience
Work History
Service Technician
Nissan Motors Guam
Tamuning, GU
03.2011 - Current
- Conducted preventive maintenance on a variety of machines and systems.
- Operate tire replacement machine properly
- Operate tire balancer machine properly
- Collaborated with team members to complete projects efficiently and effectively.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Perform diagnostics and repair for automotive HVAC systems
- Perform vehicle alignments for custom and OEM vehicle suspension
- Diagnose problems and determined solutions for various customer issues.
- Finish vehicles in a timely manner
- Troubleshot electrical circuits using schematics and diagrams.
- Operate brake lathe properly for brake service.
- Installed new systems according to manufacturer specifications.
- Maintained certifications and completed training on systems and components.
- Traveled to customer locations out of shop to service vehicles.
- Program keys for Nissan and Infiniti vehicles
- Trained new team members on service processes to increase productivity.
- Travelled out of island for vehicle diagnosis and repairs
Service Advisor
Nissan Motors Guam
Tamuning, GU
10.2020 - 11.2021
- Ensured that all customer inquiries were handled promptly and accurately.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Developed strong relationships with customers by providing exceptional customer service.
- Prepared invoices for services rendered and collected payments from customers.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Greeted customers and addressed their needs in a professional manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Followed up with existing customers regarding past services performed on their vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Resolved customer complaints in an efficient and courteous manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Service Technician
Cars plus Guam dodge,jeep, Chrysler,Hyundai
MongMong, GU
04.2008 - 02.2011
- Tested repaired items to ensure functionality before returning them to customers.
- Conducted preventive maintenance on a variety of vehicles
- Operate shop machines such as alignment lift, vehicle lift, tire replacement, tire balancer, engine oil flush, coolant flush, fuel system, air jacks, vehicle fork lift and transmission flush.
- Repair or replace vehicle parts in a timely manner
Grocery Bagger
Anderson AFB Commissary
Yigo, GU
07.2004 - 11.2009
- Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
- Assisted in stocking shelves and organizing displays of products.
- Greeted customers and provided assistance with bagging groceries.
- Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly.
- Followed company guidelines regarding proper sanitation practices in handling food products.
Education
Apprentice Certificate - Automotive Engineering
Guam Community College
Mangilao03-2013
7 Automotive Certification -
ASE
Skills
- Work order prioritization
- Time tracking
- Attention to detail
- Software configuration
- Fork lift operation
- Testing and analysis
- Project oversight
- Flexible and adaptable
- Troubleshooting and Diagnostics
- Problem and issue resolution
- Inventory control
- HVAC systems
- Installation and repair
- Certified 7 ASE for Automotive vehicles
Timeline
Service Advisor
Nissan Motors Guam
10.2020 - 11.2021
Service Technician
Nissan Motors Guam
03.2011 - Current
Service Technician
Cars plus Guam dodge,jeep, Chrysler,Hyundai
04.2008 - 02.2011
Grocery Bagger
Anderson AFB Commissary
07.2004 - 11.2009
Apprentice Certificate - Automotive Engineering
Guam Community College
7 Automotive Certification -
ASE