Wilder Estevez
Bachelor
Guatemala City
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
Work History
Supervisor of Operations
El Duende Company
11.2009 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager of Operations
Picadilly Restaurants
Guatemala City, Departamento de Guatemala
03.2005 - 09.2009
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
Coaching Staff Member
McDonald's Guatemala
Guatemala City, Departamento de Guatemala
07.2001 - 12.2004
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Enhanced team performance by developing and implementing comprehensive coaching strategies.
- Improved employes skillsets through tailored individual training sessions and targeted feedback.
Education
High School Diploma -
CFPC
Guatemala City, Guatemala 10.2002 - 11.2002
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Budget Planning
Problem-Solving
Video games, soccer, movies, read
I am a huge fan of video games, soccer, movies and series, also I love read.
Timeline
Supervisor of Operations
El Duende Company
11.2009 - 02.2018
Manager of Operations
Picadilly Restaurants
03.2005 - 09.2009
High School Diploma -
CFPC
10.2002 - 11.2002
Coaching Staff Member
McDonald's Guatemala
07.2001 - 12.2004
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