Summary
Overview
Work History
Education
Skills
Timeline
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William Zheng

Summary

Dynamic and adaptable professional with a strong background in military and aviation roles, including experience as a Military Police Officer with the US Army Reserve. Proven ability in critical thinking and effective communication, enhancing safety and operational efficiency. Recognized for fostering teamwork and maintaining high standards in fast-paced environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Military Police Officer

US Army Reserve
03.2020 - Current
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.
  • Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
  • Assisted in coordinating disaster relief efforts following natural disasters or other crises, providing critical support to affected communities.
  • Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
  • Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
  • Served as a liaison between military units during joint training exercises or missions, facilitating seamless coordination among diverse groups of service members.
  • Improved unit efficiency by organizing and maintaining detailed records of all activities and incidents.

Aircraft Fueler

Menzies Aviation
10.2023 - Current
  • Helped team coordinate smooth and safe aircraft movement.
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Kept equipment clean and functional with regular inspections and upkeep.
  • Fueled airline equipment according to exact work orders.
  • Completed documentation for work completed and fuel transferred or materials used.
  • Participated in ongoing training programs to stay current with industry standards and best practices for aircraft fueling operations.
  • Contributed towards continuous improvement of fueling operations by providing constructive feedback during team meetings and collaborating with colleagues on refining processes.
  • Streamlined the refueling process by effectively organizing equipment storage areas for easy access during busy periods.
  • Maintained accurate records of all fuel transactions to ensure proper billing and inventory management.
  • Collaborated with maintenance teams to troubleshoot issues with refueling equipment and implement necessary repairs or upgrades.
  • Maximized on-time departures by promptly and accurately fueling planes according to flight schedules.

Cargo Agent

Pacific Oriental Inc. Aviation
12.2022 - 10.2023
  • Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Improved cargo processing efficiency by streamlining documentation and communication procedures.
  • Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
  • Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
  • Assisted clients with customs clearance processes when required, guiding them through documentation requirements for smooth transitions.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.

Retail Sales Associate

Skechers
06.2022 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Cafe Barista

Infusion
02.2022 - 06.2022
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
  • Managed inventory levels effectively by monitoring stock levels, placing orders as needed, and minimizing waste through proper storage techniques.
  • Participated in weekly team meetings to discuss cafe performance, share insights, and brainstorm ideas for improvement.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Education

High School Diploma -

Harvest Christian Academy
Mongmong Toto Mai, Guam
05-2018

Skills

  • Communication and coordination
  • Work area cleanliness
  • Critical thinking
  • Physical strength and stamina
  • Stress tolerance and resilience
  • Record keeping and reporting
  • Continuous improvement mindset
  • Self-defense training
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Clear communication
  • Problem-solving
  • Following instructions
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Heavy lifting
  • Organizing work stations
  • Complaint resolution
  • Team building
  • Relationship building
  • Willingness to learn
  • Adaptability and flexibility
  • Dependability and reliability
  • Multitasking
  • Time management
  • Teamwork

Timeline

Aircraft Fueler

Menzies Aviation
10.2023 - Current

Cargo Agent

Pacific Oriental Inc. Aviation
12.2022 - 10.2023

Retail Sales Associate

Skechers
06.2022 - 01.2023

Cafe Barista

Infusion
02.2022 - 06.2022

Military Police Officer

US Army Reserve
03.2020 - Current

High School Diploma -

Harvest Christian Academy

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William Zheng