Youvaleen Y Johnny
Tamuning
Summary
To provide good customer service to the people and to ensure that there is a teamwork build up within the agency and good communication within the team.
Overview
9
9
years of professional experience
Work History
Legal Clerk
Public Defender Civil Law Center
09.2022 - Current
- Ensured that every client were taken care of and aware of services that office provide
- Answered phone calls and returned miss calls
- Prepared forms for clients
- Familiar and has thorough knowledge and use of system such as clio, getcare, excel, and abacus.
- Ensured notes are provided for everyone to see on the system.
- Ensured files were completed before opening them
- Reviewed document to make sure that everything is complete before preparation
- Scheduled appointments for clients to meet with the attorneys.
- Interpret for clients who are from the same island as me
- Participates in outreaches
- Collected and organized fact for documentation
- Established and maintained the attorney's case files and make sure to remind the attorneys the court hearing dates and the appointment to meet with client.
- Provided excellent customer service to clients by addressing what they need, so when they walk out from the office, they are satisfied with service that was provided for them.
- Direct interaction with applicants/client-Intake, screening and process.
- Assist attorney in drafting and preparing legal documents
- Prepares and maintains client files
- Updates and maintains client data base
- Refer applicants to other agencies and organizations based on need if the office cannot service them.
- Communicates with client on updates and status of case
- Maintains and updates calendar dates for meetings, hearings and participates in conference/trainings.
- Created and maintained a file system for clients manually and electronically
- Managed calendar for all attorney appointments and court dates
- Accepted and routed all incoming mail and service of documents
- Scanned documents and uploaded files in computer and/or emailing them to respective attorney in charge of matter
- Intake of the incoming documents for the legal office
- Answered incoming phone calls and transferred calls to respective persons.
- Received and logged in all incoming mail and routed them accordingly.
- Prepared new client file folders
- Performed basic office clerk duties such as photocopying, making copies and scanning documents.
Cashier
Mobil Gas Station
05.2021 - 02.2024
- Provide good service for customers.
- Ensure that all the money is accounted for
- When no customers, stock supplies and ensure the environment is clean and safe for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Office Clerk Assistant
FSM Supreme Court
09.2017 - 12.2017
- Company Overview: College of Micronesia Work Study Program
- Help out court staff by filling and organizing the documents
- Read and review FSM Supreme Court Cases
- Sorted out the file cases
- Excellent communication skills, both verbal and written.
Office Assistant
College of Micronesia Maintenance Division
09.2016 - 12.2016
- Company Overview: College of Micronesia Work Study Program
- Answering phone calls, printing documents, and organizing them
- Ensured that all receipts for expenditures are all accounted.
- Collaborated with other departments to complete projects efficiently and effectively.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Office Clerk Assistant
Pohnpei Governor’s Office
01.2016 - 05.2016
- Company Overview: College of Micronesia Work Study Program
- Organizing documents
- File away documents to where needed
- Assist staff when needed
- Use time management wisely (knowing the time to come in early for work)
- Interacted with customers by phone, email, or in-person to provide information.
- Direct client to the department they are looking for
Education
Master of Public Administration - Public Administration
University of Guam School of Business And Public Administration
Guam12.2022
Bachelor of Science - Public Administration
University of Guam
Guam05.2020
Associate of Arts - Micronesian Studies
College of Micronesia – FSM
Pohnpei 12.2017
High School Diploma -
Nahnpei Memorial High School
Pohnpei06.2015
Skills
Soft skills:
- Teamwork
- Client Communication
- Time management
- Adaptability
- Persuasion
Hard Skills:
Document Preparation
Document Filing
Legal/Court Process
Legal Research
Data Entry
Activities
- Public Administration and Legal Studies (PALS), Treasurer, Spring Semester 2020, Keep record of the money, Ensure money is spent appropriately
- Dien Youth Organization and Christ the King (CTK) Guam Youth, Treasurer
- Alpha Phi Sigma, Member
Languages
Pohnpeian
Native language
English
Proficient
C2
Pohnpeian
Proficient
C2
Timeline
Legal Clerk
Public Defender Civil Law Center
09.2022 - Current
Cashier
Mobil Gas Station
05.2021 - 02.2024
Office Clerk Assistant
FSM Supreme Court
09.2017 - 12.2017
Office Assistant
College of Micronesia Maintenance Division
09.2016 - 12.2016
Office Clerk Assistant
Pohnpei Governor’s Office
01.2016 - 05.2016
Master of Public Administration - Public Administration
University of Guam School of Business And Public Administration
Bachelor of Science - Public Administration
University of Guam
Associate of Arts - Micronesian Studies
College of Micronesia – FSM
High School Diploma -
Nahnpei Memorial High School
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