Yvonne Rodriguez
Business Development, Operations & Administration
Sinajana,
Summary
Experienced professional and leader with a proven track record in driving operational excellence and strategic growth. Demonstrates the ability to foster team collaboration and consistently achieve impactful results in dynamic environments. Highly skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Offers adaptability, effective communication, and strong decision-making abilities honed through a diverse background in retail sales and administrative work.
Overview
31
31
years of professional experience
18
18
years of post-secondary education
Work History
Vertical Market Manager
ODP Business Solutions
01.2022 - 03.2025
- Drive vertical strategy, sales, and support for Military personnel in Mainland Japan.
- Generate presentations for customers, educating and informing them of ODP products and services including office furniture, equipment, and supply solutions.
- Enhance our company's presence, relevancy, and interaction by developing new accounts, direct or through contracting, and maintaining relationships with key customers.
- Conduct site visits to customer locations to determine furniture needs, budget, and design solutions by providing custom line drawings, bill of materials, 3D design plans and renderings, cost estimates, and order processing through the GSA 4PL Program.
- Deliver excellent service to ensure high levels of customer service.
- Provide guidance and direction to Store Managers to increase sales goals.
- Provide leadership and support to new or junior Vertical Market Managers.
- Weekly calls with the furniture support team to forecast and plan shipping, delivery, and installation.
- Coordinate installation between the customer and local crew; oversee until completion either in person or remotely.
- Monthly travel to Japan, visiting customers at various Military bases.
- Work with the merchandise team to improve product assortment based on customer feedback.
Administrative Director
The GreenLight Group
04.2019 - 12.2023
- Assist in organizing and executing client events and programs to include budget and media planning.
- Client Billing: Create monthly invoices based on detailed scope of work.
- HR Duties: Hiring and onboarding, manage payroll and other personnel related tasks.
- Maintain Quickbooks, work with accountant to close out financials.
- Streamlined office processes by implementing efficient administrative systems and procedures.
Military Store Manager
Office Depot - Office Max
02.2020 - 01.2022
- Manage Military base stores located at Navy Base Guam and Andersen Air Force, as well as four Japan store locations in Iwakuni, Yokota, Camp Zama and Misawa.
- Oversee and was accountable for operations and ensure inventory and stock are sustained to ensure maximum sales and profitability.
- Responsible for all merchandise, inventory, expense control and human resource management.
- Manage overall operating cost and shrinkage.
- Provide a rewarding workplace with direction and leadership to associate team.
- Work closely with GSA management to ensure policies and procedures are met.
- Handle Military office furniture sales to include site visits, interior layout designs, orders and installation.
Consultant
W5 Productions, Inc.
11.2018 - 02.2020
- Develop and implement efficiency in office operations, including
- QuickBooks for invoicing and accounting.
- Re-organize inventory and showroom display.
- Sales: Assist clients by offering products best suited for their needs along with budget and timeline.
- Communicate with art and production teams to ensure all aspects of the order are complete, from conceptual design to finished product.
- Establish new clients including corporate accounts, federal agencies, and private organizations.
General Manager
Furniture - Kathy Style
04.2018 - 10.2018
- Launched the opening of Guam's newest furniture retail store: Source and order inventory.
- Coordinate shipping and receiving.
- Design showroom display creating vignettes to showcase collections.
- Recruit and develop staff for admin, sales, warehouse and delivery.
- Create company policy and procedure to include learning and implementing point of sale system.
- Develop brand and marketing program including logo, signage, advertisement and social media campaign.
- Plan and execute Grand Opening event with ribbon cutting ceremony and press/media coverage.
- Successfully met and exceeded targeted goal first month in business and consistently thereafter.
- Responsible for overall performance of the entire store: budgeting, training, communicating with vendors, managing inventory and designing showroom displays.
- Provide leadership and organization for staff in all departments, especially in coaching sales team through customer interaction, closing sales and making good selling business decisions.
- Develop weekly sales and marketing promotions, including creative networking ideas to drive sales.
Military Store Manager
Office Depot - Office Max
04.2017 - 04.2018
- Manage Military base stores located at Naval Base Guam and Andersen Air Force, providing customers with a pleasant shopping environment.
- Oversee and accountable for operations to ensure maximum sales and profitability.
- Responsible for all merchandise, inventory, expense control and human resource management.
- Manage overall operating cost and shrinkage.
- Provide a rewarding workplace with direction and leadership to associate team.
- Work closely with GSA management to ensure policies and procedures are met.
- Handle Military office furniture sales to include site visits, interior layout designs, orders and installation.
General Manager
Designers Direct Furniture
09.2006 - 04.2017
- Oversee all aspects of daily operation to include sales, warehouse and delivery.
- Responsible for budgeting, training, communicating with vendors, managing inventory and designing showroom displays.
- Provide leadership and organization for staff in all departments, especially in assisting sales team through customer interaction, closing sales and making good selling business decisions.
- Manage operational and controllable costs for the company.
- Develop weekly sales and marketing promotions, including creative networking ideas to drive sales.
Marketing Administrator
Prestige Automobiles
03.2005 - 09.2006
- Manage annual marketing plan to include creating and executing monthly campaigns, new car launch events and other promotional or sponsored events.
- Execute client database research and compile target database for direct mailing.
- Develop advertising layouts for print and television media.
- Manage supply and delivery of point of purchase materials for promotional use and showroom décor.
- Oversee on-time delivery of corporate weekly and monthly sales reports, market statistic reports and maintain monthly marketing schedule and expense reports.
- Consult with sales department for strategic marketing ideas and amend to accommodate current market challenges.
- Attended marketing training and launch event with BMW Singapore corporate office.
Office Manager
Designers Direct
02.2002 - 02.2005
- Responsible for office procedures relating to daily sales, bookkeeping, purchasing, payroll and overall upholding of the office.
- Daily Sales: Receive and enter daily sales into MAS 90 Point of Sale module and accounts receivables, to correlate with accounting and inventory.
- Bookkeeping: Responsible for reconciling three active bank accounts.
- Work with accounting consultant to ensure accuracy.
- Close out each period producing financial statements and balance sheets.
- Maintain daily bank balances.
- Payroll: Record and compute monthly sales commissions.
- Calculate timecards and process payroll.
- File quarterly payroll tax reports.
- Also responsible for all personnel-related matters.
- Accounts Payable: Enter all invoices.
- Process weekly invoice payment selection.
- Verify receipt of goods on merchandise and process payments.
- Communicate with vendors for payment information.
Account Manager
Pacific Telestations Inc. dba KUAM
09.2001 - 01.2002
- Manage and attain sales goals by establishing and maintaining client accounts.
- Educate prospective clients about radio and television advertising.
- Create TV advertising campaigns.
- Assist with television and radio production.
Account Coordinator
Denight Marketing Group
10.1998 - 08.2001
- Coordinate projects; compile necessary elements, arrange print, audio, and video production.
- Create and execute production schedule and work with clients to achieve finished advertising and public relations products.
- Ensure completion of projects.
- Review, analyze and develop media plans.
- Work with local print, radio and television media to create effective campaigns for our clients.
- Maintain weekly media schedules and client synopsis reports.
- Events management: Organize entertainment and vendors.
- Coordinate security and traffic control with Guam Police Department and Guam Fire Department.
- Process fire and road closure permits.
- Events include the very first Pleasure Island Street Carnivals, Guam Chamorro 2001 Concert Series, and the annual Fiestan Guahan and Two Lover's Point.
Account Executive
Sorensen Pacific Broadcasting dba Power 99fm
01.1998 - 10.1998
- Manage and attain individual sales goals, establish and maintain client accounts, educating prospective clients about radio advertising.
- Create radio advertising campaigns, write and produce radio commercials.
- Coordinate and assist with events and promotions.
Receptionist - Office Manager
Sorensen Pacific Broadcasting dba Power 99fm
05.1994 - 01.1998
- Assist Station Manager, performing daily administrative duties such as accounts payable and accounts receivable, personnel-related functions, organizing files, logs and manuals.
- Perform duties of an Account Executive, servicing clients by creating media schedules and proposals upon request.
- Provide related client services such as copywriting, production, commercial traffic management, and promotional assistance.
Education
GUMA - Guam Unique Merchandise & Arts
04.2001 - 05.2019
Graduate -
Marianas High School
Saipan01-1993
Skills
- Strong customer support skills
- Operational knowledge in retail
- Proficient in strategic planning and implementation
- Event logistics management
- Collaborative communication skills
- Experienced in Microsoft Office functionalities
- Experienced with QuickBooks and POS systems
- Innovative interior design solutions
- Inventory management and logistics
- New business development
Timeline
Vertical Market Manager
ODP Business Solutions
01.2022 - 03.2025
Military Store Manager
Office Depot - Office Max
02.2020 - 01.2022
Administrative Director
The GreenLight Group
04.2019 - 12.2023
Consultant
W5 Productions, Inc.
11.2018 - 02.2020
General Manager
Furniture - Kathy Style
04.2018 - 10.2018
Military Store Manager
Office Depot - Office Max
04.2017 - 04.2018
General Manager
Designers Direct Furniture
09.2006 - 04.2017
Marketing Administrator
Prestige Automobiles
03.2005 - 09.2006
Office Manager
Designers Direct
02.2002 - 02.2005
Account Manager
Pacific Telestations Inc. dba KUAM
09.2001 - 01.2002
GUMA - Guam Unique Merchandise & Arts
04.2001 - 05.2019
Account Coordinator
Denight Marketing Group
10.1998 - 08.2001
Account Executive
Sorensen Pacific Broadcasting dba Power 99fm
01.1998 - 10.1998
Receptionist - Office Manager
Sorensen Pacific Broadcasting dba Power 99fm
05.1994 - 01.1998
Graduate -
Marianas High School
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