Zhatayen Cooper
Agat Village
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
10
10
years of professional experience
Work History
Debt Collection Specialist
Family Finance Co., Inc.
Hagatna, Guam
03.2022 - Current
- Sanitizing kitchens and work areas, including equipment, dishes, utensils and silverware
- Dicing vegetables and making cold food items, like salads and other raw dishes
- Measuring and weighing ingredients, such as meats and cheeses
- Storing and organizing food into specific containers to ensure the freshness and preservation of ingredients
- Evaluating and recording the temperature of foods and food storage areas
- Clearing storage bins of expired food items and removing trash
- Grinding and cutting meats, seafood and poultry for chefs to cook and serve
Food Preparation Worker
California Pizza Kitchen at Tumon
Tumon, Guam
06.2024 - 04.2025
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to maintain cleanliness and organization in kitchen areas.
- Monitored food quality and freshness, discarding expired or unsafe products.
- Coordinated with kitchen staff to ensure timely food service during peak hours.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
PT Assistant Intern
Guam Regional Medical Center
Dededo Village, Guam
02.2023 - 05.2023
- Assisted in implementing individualized treatment plans for patients under the supervision of licensed physical therapists.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Implemented kinesiology taping to improve joint range of motion and reduce inflammation.
- Educated patients on exercises and rehabilitation techniques to enhance recovery and mobility.
- Monitored patient progress, documenting changes and reporting findings to therapy team for adjustments.
- Maintained equipment and treatment areas, ensuring compliance with safety standards and cleanliness protocols.
PT Assistant Intern
Belau National Hospital
Koror
05.2020 - 07.2020
- Enabled patients suffering from chronic pain conditions to better manage their symptoms with a combination of pain-relieving modalities and self-care education.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Work-Study Participant
PCC Student Life - Counseling & Academic Advising
Koror
08.2018 - 05.2019
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
- Organized and cleaned office space areas
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
Work Study Student
Palau Community College - PTHSE
Koror
08.2016 - 05.2018
- Assisted in organizing and maintaining student records for academic programs.
- Supported faculty with classroom preparation and instructional materials.
- Coordinated schedules for tutoring sessions and academic workshops.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Cleaned office areas, kitchen stations and bathrooms.
Waitress
MJ Restaurant Palau
Koror
07.2017 - 08.2017
- Managed multiple tables simultaneously, demonstrating strong time management skills.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Science - Exercise Science
University of Guam
Mangilao 05-2023
Associate of Arts - Liberal Arts
Palau Community College
Koror, Palau 05-2019
High School Diploma -
Indian River High School
Philadelphia 06-2015
Skills
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking
- Organization skills
Programs
- LAPro
- LoanPro
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Equifax
- Outlook
Timeline
Food Preparation Worker
California Pizza Kitchen at Tumon
06.2024 - 04.2025
PT Assistant Intern
Guam Regional Medical Center
02.2023 - 05.2023
Debt Collection Specialist
Family Finance Co., Inc.
03.2022 - Current
PT Assistant Intern
Belau National Hospital
05.2020 - 07.2020
Work-Study Participant
PCC Student Life - Counseling & Academic Advising
08.2018 - 05.2019
Waitress
MJ Restaurant Palau
07.2017 - 08.2017
Work Study Student
Palau Community College - PTHSE
08.2016 - 05.2018
Bachelor of Science - Exercise Science
University of Guam
Associate of Arts - Liberal Arts
Palau Community College
High School Diploma -
Indian River High School