Edgar Javier Estevez Garcia

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Listened to customer needs and desires to identify and recommend optimal products.
• Delivered energetic responses to customers by telephone, going above and beyond to serve needs.
• Prioritized helping customers over completing other routine tasks.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about products and services.

• Answered new client telephone calls and maintained follow-up through sales process, taking accurate referral or service request information by phone and advising on services.
• Processed data necessary to establish and maintain initial client records, services and files, keeping records for invoicing and documenting information for regulatory purposes.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Provided support and guidance to patients and families to navigate healthcare systems.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Supported patients with necessary care during end-of-life phases by coordinating hospice care.
• Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Exceeded service objectives by applying proven customer service and sales best practices.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
• Remedied issues quickly and within parameters of company-mandated policies and procedures.
• Documented all customer information accurately in computer system, providing dated notes for future reference.

• Interacted with guests to encourage play and enforced rules of each game.
• Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
• Trained extensively 44+ hours per week for upcoming competitions to perform at top-level.
• Gamer since 2009
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

Telus International Phone #: (502) 2223-0000

• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Responded to customer requests for products, services and company information.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Listened to customer needs and desires to identify and recommend optimal products.

• Promoted and set up sales using communication and marketing abilities.
• Worked at trade shows, customer locations or on marketing shoots.
• Engaged customers with friendly demeanor and extensive product knowledge.
• Arranged appearances, remotes and events on behalf of clients.

Clients:

Multieventos

Tel:344556249

Salón De Belleza & Spa Roxxane

Tel: 22320379

D&A Publicidad

Animotion S.A.

Tel: 23758686

Bright Solutions S.A.

Tel: 23854279

Show Company

Tel: 2289555

• Monitored competitor activities to assess strategies and gain advantages in future matches.
• Effectively communicated with diverse group of athletes, coaches, and game officials using dynamic listening and open-ended questioning skills.
• Worked with coaches and trainers to understand and implement improvement strategies.
• Determined areas in need of improvement and optimized strategies to strengthen performance.
• Promoted positive attitude and competitive spirit during training and gameplay.
• Applied discipline and sense of responsibility toward all team and personal activities.
• Collaborated with teammates and coaches to build relationships and create cohesive team environment.
• Adhered to sports psychology practices to remain calm and focused during competitions.
• Attended all practices, meetings, and workouts on time.
• Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances.
• Followed instructions from coaches to execute consistent and effective results.
• Trained extensively and observed proper nutrition for weeks leading up to national-level fitness competitions.
• Adapted quickly to changing game plans and strategies.
• Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
• Joined Teams(Orgs): (Counter Strike:Global Offensive) Bunch of Nerd5, Hombres de Maiz, PerfectionVore, WhiteVore, Native Old Squad, Analyze, Pollo Pinulito. (Valorant) Team Warriors, New Nations Gaming.