Esteban Quintana
Account Manager
Guatemala City
Summary
Driven by a proven track record in account management and customer service, I excel in building client relationships and enhancing satisfaction, notably at Icon Solutions.
My expertise spans account development and teamwork, achieving high client retention and sales growth. Skilled in resolving complex issues, I consistently deliver results by anticipating client needs and fostering collaboration.
Overview
7
7
years of professional experience
Work History
Account Manager
Icon Solutions
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Inbound Technical Support Specialist
LogMeIn
02.2021 - 10.2023
- Streamlined support processes for increased efficiency and faster response times.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Collaborated with cross-functional teams for cohesive issue resolution and product improvement.
- Conducted root cause analysis on recurring issues to identify patterns and recommend preventative measures.
- Participated in regular quality assurance assessments to maintain high standards of service delivery.
- Developed strong relationships with customers, leading to repeat business and positive reviews.
Customer Service Representative
Wix
01.2020 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Officer
White Buffalo Republic
10.2017 - 10.2019
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about leather goods.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
Education
BBA - Law
Universidad Rafael Landivar
Guatemala City, Guatemala 05.2001 -
High School Diploma -
English American School
Guatemala City 05.2001 -
Skills
Account Management
Teamwork and Collaboration
Customer Service
Sales Development
Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Full Professional
Timeline
Account Manager
Icon Solutions
01.2024 - Current
Inbound Technical Support Specialist
LogMeIn
02.2021 - 10.2023
Customer Service Representative
Wix
01.2020 - 02.2021
Sales Officer
White Buffalo Republic
10.2017 - 10.2019
BBA - Law
Universidad Rafael Landivar
05.2001 -
High School Diploma -
English American School
05.2001 -
Similar Profiles
Fredy Alejandro Franco FunesFredy Alejandro Franco Funes
QA / Support Operator at Icon SolutionsQA / Support Operator at Icon Solutions
Edgar Javier Estevez GarciaEdgar Javier Estevez Garcia
Sales Representative at ICON SolutionsSales Representative at ICON Solutions
Dan ZunigaDan Zuniga
Human Resources Generalist at Icon SolutionsHuman Resources Generalist at Icon Solutions