Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Aneko

Dededo

Summary

I am an outstanding good listener, very versatile, and good with my communication skills, my computer skills, (Microsoft Word, and Excel. I am a highly critical thinker with effective researching skills. I have exceptional leadership skills developed through work experience in some of past and recent jobs. [Mentor, tutor, facilitate and etc. I am also a very flexible team player who prospers in a fast-paced work environment based on my past experience. I have a great interpersonal and relationship building skills proven through my work experience in [club involvement, teamwork, student leader, workshop facilitator, from AmeriCorps and being an active volunteer in so many things. I am also a certified CPR, CPI, and passed my training for the disaster training for Guam. I am also a Caring Social and Human Service Assistant with proven ability to support clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.

Overview

15
15
years of professional experience

Work History

Shelter Worker

Catholic Social Service
06.2023 - Current
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
  • Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
  • Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
  • Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.

Outreach Worker

Catholic Social Services
01.2021 - Current
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Educated citizens on resources and programs in local community.
  • Maintained outreach contacts in organization's database to track progress toward base building goals.
  • Helped clients with day to day tasks such as grocery shopping and basic budgeting.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Tracked data using spreadsheets to record pledges, phone calls and canvassing.
  • Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.

Passenger Service Agent

GUAM AIRPORT (MENZIES AVIATION)
07.2023 - 09.2023
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Monitored security and maintained operational protocols.
  • Tagged baggage and routed to appropriate location for loading and screening.

Program Coordinator (Enkatgao/Cancer Program)

Catholic Social Service
04.2022 - 07.2023
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Pick up and drop off clients supplies.
  • Do outreach to schools, clinics, hospitals and other organizations.

Social Worker (Part-Time)

Catholic Social Service Alee Shelter (Gaianimas)
10.2022 - 05.2023
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.

Resident Assistant

Sanctuary Inc Guam
10.2017 - 12.2020
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Served as positive role model for diverse group of individuals.
  • Responded and assisted with diverse needs of residents on wing.
  • Assisted with resolving student conflicts and disputes.
  • Maintained student safety by enforcing compliance with campus rules.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Survey Interviewer

Tebbutt Research
07.2012 - 08.2020
  • Used computer-aided telephone interviewing system to record data.
  • Coded and inputted survey results accurately to maintain data integrity.
  • Reviewed results for completeness and accuracy before submitting.
  • Contacted interviewees to be interviewed at home, place of business or field location by telephone, mail or in person.
  • Communicated survey procedures and objectives to interviewees.
  • Go off island to conduct trainings for surveys
  • Restated questions without altering meaning to facilitate participants' comprehension and collect high-quality data.

Kitchen Assistant

Hyatt Regency
08.2015 - 12.2016
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Grilled and deep fried various foods from meats to potatoes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Prepared dishes for catering events or during high-volume shifts.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.

Waitstaff

Yamamato Restaurant
12.2012 - 04.2013
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Handle cash register some days

Cashier

Shell Gas Station
08.2011 - 10.2012
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.

Stewardess

Holiday Resort Hotel
02.2010 - 11.2010
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Replaced clean utensils in storage bins for easy access.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.

Education

High School Diploma -

Simon Sanchez High School
07.2010

Skills

  • Family outreach
  • Community health
  • Event planning
  • Document management
  • Culturally sensitive
  • Interdisciplinary teamwork
  • Program coordination
  • Basic math
  • Microsoft Office
  • Active listening
  • Teambuilding
  • People skills
  • Training & Development

Timeline

Passenger Service Agent

GUAM AIRPORT (MENZIES AVIATION)
07.2023 - 09.2023

Shelter Worker

Catholic Social Service
06.2023 - Current

Social Worker (Part-Time)

Catholic Social Service Alee Shelter (Gaianimas)
10.2022 - 05.2023

Program Coordinator (Enkatgao/Cancer Program)

Catholic Social Service
04.2022 - 07.2023

Outreach Worker

Catholic Social Services
01.2021 - Current

Resident Assistant

Sanctuary Inc Guam
10.2017 - 12.2020

Kitchen Assistant

Hyatt Regency
08.2015 - 12.2016

Waitstaff

Yamamato Restaurant
12.2012 - 04.2013

Survey Interviewer

Tebbutt Research
07.2012 - 08.2020

Cashier

Shell Gas Station
08.2011 - 10.2012

Stewardess

Holiday Resort Hotel
02.2010 - 11.2010

High School Diploma -

Simon Sanchez High School

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Grace Aneko