Jan Jason Flores
Santa Rita,GUAM
Summary
Dynamic Cybersecurity Administrator with proven expertise at Ka'ala Systems Technology Corporation in managing system access and enhancing network security. Skilled in network troubleshooting and system administration, I excel in leading incident response efforts and fostering strong client relationships, ensuring optimal performance and compliance across diverse IT environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cybersecurity Administrator /Job Site Lead
Ka'ala Systems Technology Corporation
Santa Rita, Guam
06.2024 - Current
- Serving as Information Technology Representative (ITR), submit, process, and manage System Authorization Access Request Navy (SAAR-N) for Unclassified Internet Protocol Network (NIPRNet) and Secret Internet Protocol Network (SIPRNet) to create and manage ONE-NET Far East system accounts. Submit, process, and manage Request for Change (RFC) requests to manage organization’s hardware and software assets.
- Serving as Telecommunications Officer (TCO), submit and manage Customer Service Requests (CSR) to add, remove, and manage organization's analog landline phones.
- Serving as Trusted Agent (TA), request the SIPR Token Certificate Registration Instruction (CRI) to configure and manage for members gain SIPRNet access.
- As designated Information Systems Security Officer (ISSO), assist the Information System Security Manger (ISSM) in maintaining the privacy and security of the organization's information systems by leading incident response efforts, implementing security measures, and overseeing security policies.
- Manage organization's Electronic Security System (ESS) and Access Control System (ACS) for building accesses to secured spaces.
Network Administrator and Telecommunications Tech
Ka'ala Systems Technology Corporation
Santa Rita, Guam
08.2022 - 05.2024
- Monitored network performance and resolved connectivity issues to ensure optimal operations.
- Monitor network connectivity through satellite communications (SATCOM) to maintain and improve uptime for real world military exercises.
- Configured and maintained routers, switches, and firewalls to enhance security protocols.
- Conducted regular system backups and implemented disaster recovery procedures for data integrity.
- Documented network configurations, changes, and procedures to maintain clear records.
- Improved network efficiency by implementing and managing system updates and patches.
- Manage and implement system updates and patches on windows and linux virtual machines (VMs).
- Manage system software applications through Microsoft System Center Configuration Manager to maintain reasonable compliance level.
- Administer ACAS scans and upload to VRAM to seek system vulnerability, troubleshoot and implement solutions, and improve systems efficiency and compliance level.
Account Manager
Docomo Pacific
Tamuning, Guam
02.2019 - 08.2022
- Managed client accounts, ensuring timely communication and addressing inquiries effectively.
- Coordinate with all parties involved in installing telecommunication services such as building maintenance personnel, property owners, business owners, and internal departments to successfully complete installation of services smoothly and efficiently.
Unemployed
N/A
N/A
01.2018 - 01.2019
Customer Value Manage Representative
Docomo Pacific
Tamuning, Guam
01.2017 - 12.2017
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Manage and provide telecommunication solutions for over 100+ residential consumer customers.
Customer Service Representative / Lead
Docomo Pacific
Tamuning, Guam
09.2013 - 01.2017
- Led customer service team to enhance response times and improve overall satisfaction.
- Developed training programs for new hires, improving onboarding efficiency and knowledge retention.
Education
Bachelor of Science - Sports And Health Science
American Public University System
Charles Town, WV04-2021
Skills
- Network troubleshooting
- System administration
- Server management
- Firewall management
- Data backups
- Switch configuration
- Storage area networks
- Active Directory
- Permissions and Access control
- CompTIA security certification
- VMware
- ACAS/VRAM
Certification
- CompTia Security + Ce
Timeline
Cybersecurity Administrator /Job Site Lead
Ka'ala Systems Technology Corporation
06.2024 - Current
Network Administrator and Telecommunications Tech
Ka'ala Systems Technology Corporation
08.2022 - 05.2024
Account Manager
Docomo Pacific
02.2019 - 08.2022
Unemployed
N/A
01.2018 - 01.2019
Customer Value Manage Representative
Docomo Pacific
01.2017 - 12.2017
Customer Service Representative / Lead
Docomo Pacific
09.2013 - 01.2017
Bachelor of Science - Sports And Health Science
American Public University System