Jan Jason Flores
Santa Rita,GU
Summary
Results-driven Cybersecurity Administrator with proven skills in IT infrastructure support, patch management, and cyber incident reporting. Ready to enhance system integrity and security in complex IT environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cybersecurity Administrator /Job Site Lead
Ka'ala Systems Technology Corporation
Santa Rita, GU
06.2024 - Current
- Delivered comprehensive IT infrastructure support for Commander Task Force 75 on Naval Base Guam, ensuring seamless operations for headquarters and deployed units.
- Administered access control system, including electronic security, intrusion detection, and closed-circuit television for facility security.
- Oversaw telephony services, including secure video teleconferencing, cellular, and landline systems to ensure reliable communications.
- Managed IT trouble ticket lifecycle by generating, submitting, and tracking requests with enterprise service desks.
- Ensured meticulous documentation of open service requests in CTF 75 communications trouble ticket log with detailed weekly updates.
- Prepared quarterly and annual One-Net Information Bulletins for authorization to operate sustainment and renewal.
- Assisted in reporting, drafting, and tracking cyber incident reports for electronic spillages and network incidents per One-Net procedures.
Network Administrator and Telecommunication Tech
Ka'ala Systems Technology Corporation
Santa Rita, GU
08.2022 - 05.2024
- Executed a comprehensive patch management lifecycle, including identifying, acquiring, testing, and deploying software updates and security patches across a large-scale enterprise environment to mitigate vulnerabilities and ensure system integrity.
- Managed daily operations of enterprise-level LAN/WAN infrastructure, including (CISCO) routers, switches, and (Palo Alto) firewalls, ensuring maximum uptime and optimal performance for critical business functions.
- Conducted regular, scheduled Assured Compliance Assessment Solution (ACAS) scans across multiple classified and unclassified networks to proactively identify system vulnerabilities, misconfigurations, and security risks.
- Generated and presented vulnerability assessment reports to Information Systems Security Officer (ISSO) and leadership, tracking remediation progress and verifying effectiveness of applied patches and fixes to enhance system security posture.
- Served as the primary administrator for the Vulnerability Remediation Asset Manager (VRAM) system, ensuring accurate tracking and reporting of enterprise-wide compliance with all Information Assurance Vulnerability Alerts (IAVAs) and Computer Tasking Orders (CTOs).
- Provided Tier II support for complex system issues, managing user accounts, permissions, and access to network resources while strictly adhering to security protocols to protect sensitive information.
- Deployed, configured, and operated tactical and strategic satellite communication (SATCOM) terminals, including Very Small Aperture Terminals (VSAT), ensuring reliable over-the-horizon voice and data connectivity for deployed units.
Account Manager
Docomo Pacific
Tamuning, GU
01.2019 - 07.2022
- Cultivated client relationships, resulting in improved customer satisfaction and retention.
- Conducted regular meetings with clients to proactively address concerns and incorporate feedback.
- Managed multiple accounts simultaneously while meeting deadlines.
- Documented all customer interactions in the CRM system to ensure accurate records and enhance service delivery.
Information Technology Representative
U.S. Navy
Santa Rita, GU
12.2020 - 09.2021
- Assisted with video teleconference (VTC) support services of over 20 classified meetings per month.
- Deployed and maintained network connections for 50 laptops, 20 VOIP devices, and 2 mobile VTC equipment services with NETC2 system during command exercise.
- Successfully created over 60 unclassified and classified system accounts on the NETC2 system during command exercise.
- Maintained 100+ Windows desktop command computers and peripherals with troubleshooting and submitting trouble tickets to resolve network/hardware issues.
- Coordinated installation of 50+ Windows desktop computers and fiber drops for classified network to support command personnel expansion.
- Utilized COMSEC crypto equipment and managed daily operations to include loading and destroying crypto keys to ensure 100% security guidelines are enforced with 0% leakage.
- Submit, process and manage System Authorization Access Request Navy (SAAR-N) for Unclassified Internet Protocol Network (NIPR/Net) / Secret Internet Protocol Network (SIPRNet) access.
- Processed user requests for DoD Public Key Infrastructure tokens to enable secure access to classified networks.
Customer Value Management Rep / Customer Service
Docomo Pacific
Tamuning, GU
09.2013 - 01.2017
- Resolved customer complaints by providing tailored solutions, enhancing overall experience.
- Followed up with customers to confirm satisfaction and address any remaining needs post-contact.
- Processed orders and managed returns in alignment with company guidelines, ensuring timely resolutions.
Education
Bachelor of Science - Sports And Health Science
American Public University Systems
Charles Town, WV04-2021
Skills
- Cyber incident reporting
- Vulnerability management
- Compliance assessment
- Security systems
- Host security
- Patch Management
- SCCM management
- Network troubleshooting
- IT infrastructure support
- VM management
Certification
CompTIA Security+ Certified CE
Accomplishments
DISA ACAS Version 5.3
Timeline
Cybersecurity Administrator /Job Site Lead
Ka'ala Systems Technology Corporation
06.2024 - Current
Network Administrator and Telecommunication Tech
Ka'ala Systems Technology Corporation
08.2022 - 05.2024
Information Technology Representative
U.S. Navy
12.2020 - 09.2021
Account Manager
Docomo Pacific
01.2019 - 07.2022
Customer Value Management Rep / Customer Service
Docomo Pacific
09.2013 - 01.2017
Bachelor of Science - Sports And Health Science
American Public University Systems