John Paul Giron
Business Administrator
Guatemala City
Summary
I'm skilled business administrator and marketing knowledge strategies with a strong background of 7 years of expertise in collections, accounts receivable, and financial roles complemented with 4 years of experience in customer service positions and one year of MBA master degree completed.
My diverse skill set makes me a well-rounded professional capable of managing financial operations and ensuring excellent customer experiences, which reflect my passion for learning and improving my professional competencies
in my career.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Legal Assistant
THE LAW OFFICES OF ROBERT M. GELLER, P.A.
01.2025 - Current
- Managed Chapter 7 and Chapter 13 bankruptcy cases, offering support to attorneys and paralegals in scheduling client consultations
- Addressed client billing inquiries, support with bankruptcy payment plans, updated payment methods, and followed up on bounce payments
- Provide assistance in cancelling clients payment plans when necessary and processed payments to restore plans
- Schedule appointment with paralegals to resolve client inquiries, analyze closed bankruptcy cases, support in reopen closed cases, ensuring timely notification to attorneys and paralegals
Accounts Receivable Specialist
Next Generation Management & Accounting Services
12.2024 - 01.2025
- Responsible for the management and administration of payment processes for homeowners in condominiums and associations
- This includes overseeing invoice management by receiving, preparing, and tracking outstanding invoices to ensure timely billing
- The role involves processing and recording payments from homeowners through calls and emails, as well as reconciling accounts by addressing billing inquiries, applying payments, processing refunds, and providing necessary documentation
- Additionally, it requires maintaining accurate and up-to-date homeowner information across all condominiums for effective management
Real Estate Advisor
TELUS International
03.2023 - 11.2024
- Give follow up to potential buyers for properties, through outbound calls and text messages, answer questions, update information
- Taking care about all the customer concerns and make sure to provide excellent customer service following quality assurance guidelines
Customer service representative
Advanced technologies call center ACT
09.2022 - 01.2023
- Provide excellent customer service over the phone through inbound calls, Verify and update customer information
- Give resolutions and taking care of all the customer concerns about billing/charges on their bank account
- Cancel debit cards/send new debit cards through mail to the customers
- Process claims orders for fraud and unauthorized charges
- Dispute transactions for unauthorized charges
Accounts receivable BPO
HCL Technologies
11.2020 - 08.2022
- Make outbound calls/ received inbound calls to customers who are in delinquent status and are showing overdue balances to request payment updates for the open invoices on the customer accounts
- Update my customers portfolio and customers information in a daily basis about payment updates and also send emails with an excel AR file for all the open invoices and contact customers who are in delinquent status and are showing past due balances
- Taking payments over the phone through inbound and outbound calls also taking care of all the customers concerns also provide resolutions to all the customers inquiries, questions and disputes about billing charges
- Sent to the customer through email all the information requested as invoice copies, contracts, excel AR file, etc
- At the end of each month send to my manager the report of the payment status of every customer account
Financial care representative
Nearsol
10.2018 - 11.2020
- Make Outbound calls and received inbound calls to contact the customers who are in delinquent status and have overdue balances and collect accounts in past due/ having negotiation with the customers and taking payments over the phone/make promises to pay/postdate future payments
- Change TV satellite packages/ update customer information on the accounts
- Provide information and details about billing charges and disputes
Financial Advisor (Back office)
One Link Solutions
08.2017 - 05.2018
- Receive and analyze loan applications from different companies verify if accomplish all the requirements
- Being able to analyze and review bank statements from different companies
- Analyze personal credit report information from merchants and enterprises also be able to analyze business financial information as collections report, credit report, business location, etc
Customer service representative
ALORICA (EGS)
11.2014 - 01.2015
- Provide excellent customer service over the phone through inbound calls and taking payments over the phone and change rate plans
- Make new enrollments, transfer of services, cancelation of energy /electrician services
- Send reconnection orders for the energy service to the customers
- Help customers to resolve questions about the billing and update customers information taking care about all the customers concerns
Collector representative
Genpact
08.2012 - 10.2014
- Collect credit accounts in delay and brought current taking the payments over the phone through outbound calls
- Negotiation with the customers and made promises to pay/ postdate payments
- Provide excellent customer service over the phone and help the customers to resolve questions about the billing and update customers information
- Provide resolutions and taking care of all the customer concerns
Education
Master business administration (MBA) -
Mariano Galvez university
01.2019 - Current
Bachelor’s degree - Business Administration
Mariano Galvez university
High school - undefined
High school studies center (CED)
01.2006 - 11.2007
Skills
Fast learner
Data management
Client service and support
Administrative support
Organizational efficiency
Case management support
Timeline
Legal Assistant
THE LAW OFFICES OF ROBERT M. GELLER, P.A.
01.2025 - Current
Accounts Receivable Specialist
Next Generation Management & Accounting Services
12.2024 - 01.2025
Real Estate Advisor
TELUS International
03.2023 - 11.2024
Customer service representative
Advanced technologies call center ACT
09.2022 - 01.2023
Accounts receivable BPO
HCL Technologies
11.2020 - 08.2022
Master business administration (MBA) -
Mariano Galvez university
01.2019 - Current
Financial care representative
Nearsol
10.2018 - 11.2020
Financial Advisor (Back office)
One Link Solutions
08.2017 - 05.2018
Customer service representative
ALORICA (EGS)
11.2014 - 01.2015
Collector representative
Genpact
08.2012 - 10.2014
High school - undefined
High school studies center (CED)
01.2006 - 11.2007
Bachelor’s degree - Business Administration
Mariano Galvez university
Similar Profiles
Jossalin CucalonJossalin Cucalon
Legal Assistant at Law Offices of Robert M GellerLegal Assistant at Law Offices of Robert M Geller
Kristie GellerKristie Geller
Attorney at Law Offices of Paul S. GellerAttorney at Law Offices of Paul S. Geller
Jillian WolcottJillian Wolcott
Paralegal at Law Offices of Michael B. Brehne, P.A.Paralegal at Law Offices of Michael B. Brehne, P.A.