Summary
Overview
Work History
Education
Skills
Timeline
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Jorjette Garrido

Toto

Summary

Dynamic customer service with extensive experience at Isla Petroleum & Energy, recognized for enhancing customer satisfaction through effective complaint resolution and active listening. Proficient in cash handling and POS operations, consistently exceeding service goals while maintaining a welcoming environment. Reliable and adaptable team player committed to delivering exceptional service.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

South Pacific Petroleum
09.2016 - 07.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, enhancing overall shopping experience.
  • Maintained accurate cash register operations and balanced cash drawers daily.
  • Collaborated with team members to ensure prompt service delivery.
  • Handled customer complaints effectively, promoting satisfaction and retention.
  • Trained new staff on customer service protocols and cash handling procedures.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.

Customer Service Cashier

Isla Petroleum & Energy
05.2015 - 04.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.

Education

Guam Community College Adult Education
Mangilao, Guam

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Product knowledge
  • Payment processing
  • POS system operation
  • Refund handling
  • Inventory management
  • Merchandise restocking
  • Multitasking and organization
  • Adaptability and flexibility
  • Basic math
  • Reliable and responsible
  • Honest and dependable
  • Adaptable and flexible
  • Cleaning and sanitizing
  • Active listening
  • Cooperative attitude
  • Employee training
  • Refunds and exchanges
  • Coin and currency counting
  • Till counting
  • ID verification

Timeline

Customer Service Cashier

South Pacific Petroleum
09.2016 - 07.2017

Customer Service Cashier

Isla Petroleum & Energy
05.2015 - 04.2016

Guam Community College Adult Education

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Jorjette Garrido