Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kanielle Madrelino

Santa Rita,Guam

Summary

As an IT turned Data Analyst, I have gone from maintaining computers to maintaining reports. I adapt well to new responsibilities given to me to help support both the company and my personal growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Consumer Reporting Manager

Docomo Pacific
Tamuning, Guam
05.2025 - Current
  • Designed visually appealing reports and dashboards using Power BI for informed decision-making.
  • Utilized visualization tools like Power BI to effectively present key findings to stakeholders, making data-driven insights more accessible.
  • Create and maintain Power Bi Dashboards used to monitor specific aspects of the business to be used in the decision-making of users.
  • Build strong relationships with IT team to operationalize data tables.
  • Streamlined reporting processes with the creation of dynamic dashboards using visualization tools such as Power BI.
  • Streamlined database operations with effective use of MySQL queries and data manipulation techniques.
  • Worked well in a team setting, providing support and guidance.
  • Provide teams with guidance on the types of data needed to achieve intended results for visualization based on campaigns.
  • Support teams with limitations with possible work arounds due to any limitations.
  • Manage expectations of teams needing support.

Consumer Reporting Analyst

Docomo Pacific
12.2021 - 05.2025
  • Extracted and cleaned weekly data to be used for updating weekly reports such as Operational KPIs as well as Inventory counts and sales.
  • Conducted Analysis for ongoing promotions to provide take up rates and week on week trends.
  • Conduct quarterly Revenue Impact Analysis of plans.
  • Create and maintain Power Bi Dashboards used to monitor specific aspects of the business to be used in the decision making of users.
  • Create and execute MySQL scripts used to extract data used to build reports based on the request of users and the needs of the company.
  • Validate data in tables created by the database manager.

IT Help Desk Officer

Guam Regional Medical City
09.2020 - 02.2023
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained and repaired workstations, printers, phones, TVs and more.
  • Created clones of workstations to streamline reimaging of workstations.
  • Provided remote support to offsite employees, enabling seamless collaboration regardless of location.
  • Streamlined help desk processes for faster ticket resolution and increased productivity.
  • Managed high-volume ticket queues, prioritizing tasks to minimize disruption and maintain business continuity.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Configured systems according to prescribed software and hardware frameworks.
  • Explained to clients the cause of their issues and how it was resolved.

IT Technician

Guam Plaza Hotel & Spa
Tumon, Guam
08.2019 - 12.2020
  • Maintained computers, printers, phones, and other hardware devices within the hotel, department store and restaurant.
  • Created user accounts and assigned permissions.
  • Upgraded computer operating systems to latest operating system.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Assisted in the implementation of multiple oracle software such as Simphony for the restaurants and Opera for hotel management.
  • Assisted in the creation of databases to be used by Oracle applications.

Freelance Software Developer

39th Fitness Center
Pulilan, Bulacan
04.2019 - 05.2019
  • Programmed and Implemented a Membership System using Netbeans IDE to be used with RFID reader and RFID cards.

Test Engineer Intern

Twist Resources Inc.
Angeles, Pampanga
06.2018 - 09.2018
  • Conducted load tests to determine server operating parameters.
  • Designed and updated test cases to complete consistent manual tests.
  • Learned Scrum methodology and Agile framework.

Education

Bachelor of Science - Information Technology

Centro Escolar University
Malolos, Bulacan, Philippines
03.2019

Skills

  • Data Validation
  • Data Analysis
  • MySQL
  • Power Bi
  • Data Cleaning
  • KPI Tracking
  • Desktop Technical Support
  • Application installations
  • Technical issues analysis
  • Desktop support
  • Application support
  • MS Office

Certification

Comptia Security+

Timeline

Consumer Reporting Manager

Docomo Pacific
05.2025 - Current

Consumer Reporting Analyst

Docomo Pacific
12.2021 - 05.2025

IT Help Desk Officer

Guam Regional Medical City
09.2020 - 02.2023

IT Technician

Guam Plaza Hotel & Spa
08.2019 - 12.2020

Freelance Software Developer

39th Fitness Center
04.2019 - 05.2019

Test Engineer Intern

Twist Resources Inc.
06.2018 - 09.2018

Bachelor of Science - Information Technology

Centro Escolar University

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Kanielle Madrelino