Kasie Lynn Cruz-Minor

CLINCAL/MEDICAL ASSISTANT SKILL:

PATIENT CARE:

• Routine Patient Assessment and Care.
• Contributed to a welcoming clinic atmosphere by maintaining clean and organized spaces and promoting open communication between staff and patients.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications, allergies .
• Improved patient care by assisting with OB/GYN examinations and procedures. Making sure chart is prepared for the provider before visit. Copying blood sugar/blood pressure logs, with any necessary laboratory requisition and/or radiology referral, excuse notes, and prescription.
• Assisting in minor procedures with all necessary equipment, patient consent form and/or instruments prepared for the visit. (e.g. Intrauterine device insertion, colposcopy, endometrial biopsy, Incision and drainage, skin biopsy, bartholin cyst removal, polypectomy, circumcision, nexplanon implant insertion, staple/suture removal.
• Ensured patient safety and comfort during examinations.
• Administered medications and injections as ordered, adhering strictly to protocols for patient safety.
• Taught patients about procedures, and care plan instructions, such as new gestational diabetes diagnosis.
• Specimen collection and processing.
• Putting patients on the Non Stress Test fetal monitor before their visit with the provider to avoid any delay.
• Managing patient records.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Sanitation of instruments, packaging and autoclaving.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Expedited the referral process for patients in need of specialized care by effectively communicating with other healthcare providers.
• Triage telephone calls from patients with vital information from patient. answering any questions and concerns to the best of my knowledge, all followed by consult with the Doctor or Provider of the day.

ADMINISTRATIVE SKILLS:

PATIENT COORDINATION:

• Scheduling patient appointments
• Insurance verification and send for Pre-Authorizations
• Handling patient inquiries and communications
• Medical chart management, assuring all document are filed in its appropriate place.
• Data entry and documentation.
• Chart review before sending to billing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Developed strong relationships with patients through friendly interactions, anticipating their needs and exceeding expectations.

FRONT DESK CLERK:

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Front Desk Duties: schedule appointments, register patients, enter patient demographics using AS-400 system, assign chart numbers for new patients, verify patients eligibility status with insurance companies, prepare charts accurately and neatly for the clinic.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
• Managed appointments, cancellations, and modifications with accuracy to maintain organized patient scheduling.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.

CLINICAL DUTIES:

• Medical Assistant duties: verify patients name and date of birth before screening, took vital signs such as blood pressure, pulse, height and weight, and respiration
• Maintained accurate information given by patient such as chief complaint and concerns
• Maintained a clean and safe environment, always sterilized room after each patient
• Workmed assistant, performed random drug and alcohol screening on and off site.
• Current BLS/CPR certified

• Duties: verify patients name and date of birth before screening, took vital signs such as blood pressure, pulse, height and weight, and respiration
• Maintained accurate information given by patient such as chief complaint and concerns
• Assisted physician through procedures such as laser hair removals, microdermabrasion, chemical peels
• Administered PPD Skin Tests to patients, and also did the readings for the TB skin test
• Maintained a clean environment, scheduled appointments for patients
• End of the day, enter scan and file patient medical records.