Kimberly Mendoza
Dededo
Summary
Experienced with patient care, clinical procedures, and administrative tasks. Utilizes medical knowledge to support healthcare professionals and improve patient outcomes. Knowledge of maintaining accurate medical records and providing compassionate care.
Overview
12
12
years of professional experience
Work History
Registered Medical Assistant
Hafa Adai Specialist Group
07.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Guam Regional Medical City
12.2018 - 10.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
ExpressCare
08.2015 - 07.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing exam room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Optical Technician
Ideal Optical
12.2012 - 07.2018
- Worked effectively in fast-paced environments.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Education
Associate of Science - Medical Assisting
Guam Community College
Mangilao, Guam05.2015
Skills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Privacy and confidentiality
- Minor surgical assistance
- First aid and CPR
Timeline
Medical Assistant
Guam Regional Medical City
12.2018 - 10.2019
Registered Medical Assistant
Hafa Adai Specialist Group
07.2017 - Current
Medical Assistant
ExpressCare
08.2015 - 07.2017
Optical Technician
Ideal Optical
12.2012 - 07.2018
Associate of Science - Medical Assisting
Guam Community College
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