Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmine Marie John

Inarajan

Summary

My name is Yasmine Marie John, and I am bilingual in English and fluent Pohnpeian. I have a strong background in customer service and experience across multiple industries including culinary, tourism, and banking. I previously worked as a chef assistant, where I studied food safety and sanitation and earned a certification of completion. Later, I pursued and completed my Associate of Science in Tourism and Travel Management at Guam Community College to gain a deeper understanding of the tourism industry and operational management.

Becoming a flight attendant has always been one of my biggest dreams because I am passionate about travel, customer service, and connecting with people from different cultures. Pursuing tourism and travel management allowed me to expand my knowledge of operations, hospitality, and the travel industry as a whole.

Currently, I have experience in banking operations and fraud investigations, with responsibilities involving teller operations, new accounts, wire transfers, compliance support, and customer-focused services. Throughout my career, I have developed strong communication, adaptability, and interpersonal skills, and I continue striving toward both personal and professional growth.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Familia Ambassador I

Bank of Guam
Hagatna
09.2023 - 05.2026
  • Process daily transactions accurately and efficiently
  • Assist customers with opening and maintaining new accounts
  • Process domestic and international wire transfers while following compliance procedures
  • Support customers with loan payments, inquiries, and related banking services
  • Deliver professional customer service while maintaining confidentiality and regulatory standards.

Analyst Intern

Bank of Guam
Hagatna
06.2023 - 08.2023
  • Maintained accurate records of transactions and customer interactions.
  • Assisted in BSA and fraud investigation processes by reviewing suspicious account activity, identifying irregular transactions, and escalating potential risks for further review.
  • Supported compliance and fraud prevention efforts through transaction monitoring, account verification, documentation review, and customer due diligence.

Front Desk Agent

Pacific Islands Club
Tumon
05.2022 - 06.2023
  • Greeted guests warmly and assisted with check-in and check-out processes.
  • Managed reservations using hotel management software efficiently and accurately.
  • Provided information about hotel amenities, services, and local attractions to guests.
  • Addressed guest inquiries and resolved issues promptly to ensure satisfaction.
  • Coordinated with housekeeping to maintain cleanliness and readiness of guest rooms.
  • Processed payments and handled cash transactions securely at the front desk.
  • Answered phones, responded to inquiries, and took messages.

Internship Coordinator

Hyatt Regency Hotel
Tumon
08.2021 - 09.2021
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Culinary Student

Guam Community College
Mangilao
06.2020 - 08.2020
  • Demonstrated proper food safety and sanitation practices consistently.
  • Participated in culinary competitions to showcase skills and creativity.
  • Organized and cleaned work areas, equipment, utensils, dishes and silverware.
  • Prepared meals according to established standards of presentation, taste and sanitation guidelines.
  • Monitored food temperatures during cooking, baking, grilling and serving.

Prep Cook

Jeff’s Pirate Cove Restaurant
Talofofo
11.2019 - 05.2020
  • Prepared ingredients for daily menu items and specials.
  • Operated kitchen equipment safely and efficiently for food preparation.
  • Maintained cleanliness and organization of kitchen workstations.

Education

Associate of Science - Tourism And Travel Management

Guam Community College
Mangilao , Guam
08.2020 - 05.2026

Southern High School
Santa Rita , Guam

Skills

  • Customer service
  • Project management
  • Team management
  • Product knowledge
  • Customer engagement
  • Compliance monitoring
  • Hospitality management
  • Professionalism
  • Conflict resolution
  • Food safety management

Timeline

Familia Ambassador I

Bank of Guam
09.2023 - 05.2026

Analyst Intern

Bank of Guam
06.2023 - 08.2023

Front Desk Agent

Pacific Islands Club
05.2022 - 06.2023

Internship Coordinator

Hyatt Regency Hotel
08.2021 - 09.2021

Associate of Science - Tourism And Travel Management

Guam Community College
08.2020 - 05.2026

Culinary Student

Guam Community College
06.2020 - 08.2020

Prep Cook

Jeff’s Pirate Cove Restaurant
11.2019 - 05.2020

Southern High School
Yasmine Marie John