Gladys Abina
Yigo Village
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Ambyth Shipping & Trading Inc.
08.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Voluntary Mentor
AmeriCorps (VARO Outreach)
12.2019 - 10.2020
- Provided one-on-one and group mentorship.
- Mentored students in grades 3 through 5.
- Instructed students from diverse socio-economic backgrounds to help to improve writing/language skills and excel in school.
- Created engaging learning environment by encouraging questions, sparking discussions.
- Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
- Guided individuals through complex problem-solving processes, fostering understanding of subject matter.
- Improved mentee engagement by adapting mentorship techniques to individual learning styles.
- Shared best practices for career development, enhancing mentees' professional growth.
Service Administrator/Scheduler
G4S Security Services (Guam), Inc.
09.2004 - 08.2019
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Performed data entry, records oversight and issue resolution for a team of 6 Service Technicians.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
Shipper/Warehouse Forklift Operator
Weyerhauser Recycling Co.
10.1997 - 06.2003
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Operated forklift to transport goods throughout warehouse.
- Transported, loaded, unloaded and stacked materials.
- Loaded and unloaded product from flat beds and box trailers.
- Stored material by moving to appropriate area in warehouse.
- Moved goods between warehouse locations according to shipment and storage needs.
- Enhanced efficiency by organizing and tracking inventory.
Education
Some College (No Degree) - Criminal Justice
Portland Community College
High School Diploma -
McNary High School
06.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- DG (Dangerous Goods) Certified
- First AID/CPR Certified
- FEMA Certified
- Microsoft/Word/Excel
- Able to use 10-key
- Order fulfillment/Organized
- Coordination
- Fast Learner
Contact
Yigo Village, GU 96929
Education and Training
other,Keizer-Salem, Oregon,other,Portland, Oregon
Timeline
Customer Service Representative
Ambyth Shipping & Trading Inc.
08.2023 - 12.2024
Voluntary Mentor
AmeriCorps (VARO Outreach)
12.2019 - 10.2020
Service Administrator/Scheduler
G4S Security Services (Guam), Inc.
09.2004 - 08.2019
Shipper/Warehouse Forklift Operator
Weyerhauser Recycling Co.
10.1997 - 06.2003
High School Diploma -
McNary High School
Some College (No Degree) - Criminal Justice
Portland Community College
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