Ha'ani Nicole C. San Nicolas
Mangilao
Summary
Hardworking and invested Social Worker dedicated to forming trusting relationships and advocating for the best interests of clients. Possessing strong problem solving and communication skills. One year experience in providing mental health services for youth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Coordinator
Guam Behavioral Health And Wellness Center
03.2022 - Current
- Conducted clinical intakes and assessments to determine clients needs for services and their level of care
- Used agency software and databases to maintain records of services provided and client diagnosis/treatment.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Monitored, tracked, and provided important client information to clinical staff to help develop treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- De-escalated stressful situations through individual crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Provided psychoeducational sessions to help clients understand their diagnosis, treatment plans, and the importance of medication adherence when engaged in psychiatric services.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Provided crisis services and intervention services to clients in emergency situations.
- Participated in various professional development and training opportunities to enhance clinical skills.
- Monitored clients' progress to adjust treatment plans accordingly.
- Educated clients and families on mental health, wellness and recovery topics.
Customer Service Representative
Department Of Motor Vehicle - Driver's License Branch
09.2017 - 03.2022
- General office and clerical duties to include: xerox copies of appropriate documents, filing records received from Superior Court of Guam and Guam Police Dept., and inputting data/information into AS400
- Scheduling of written and/or oral tests - to applicants applying for a license for the first time, to include applicants requesting to obtain other drivers license endorsements
- Process and issue new and renewals of drivers license upon careful review of applicants application and submission of proper documents required
- Responds to inquiries related to driver’s license policies, requirements, and procedures
- Provide explanation of the Vehicle Code of Guam in relation to drivers license
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Informed customers by mail, telephone, or in-person of additional steps needed to obtain drivers licenses.
- Updated account information to maintain customer records.
- Performed routine data entry or document management.
- Actively listened to customers, handled concerns quickly and escalated major issues to my supervisor.
- Assisted newly hired customer service reps in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Social Work Intern
Oasis Empowerment Center – Women Rehabilitation
01.2021 - 05.2021
- (420 hours completed)
- Interviewed clients to assess needs and determine most suitable needs and services.
- Research policies for individuals in recovery and advances for addiction treatment
- Offered community resource guidance to clients to meet family needs for assistance.
- Build on personal and professional values in order to interview consumers for case presentations
- Learned how to build rapport with consumers (both inpatients and outpatients)
- Administered drug testing to inpatients and outpatients (saliva swab)
- Attend, participate, and co-facilitate inpatient and outpatient classes (Topics including Early Recovery, Relapse Prevention, and Family Education classes)
- Participated in case management sessions to provide assistance with finding housing, providing resources and conduct initial orientation to services for residential treatment
- Provide routine follow-ups via phone calls with outpatient consumers to ensure
- Help consumers identify issues and developing and setting realistic goals to promote positive change
- Documented client progress and activities in accordance with agency policies and procedures.
- Helped clients find and apply for employment opportunities
- Refer clients to appropriate agencies based on their needs
- Obtain, summarize, and present case data for clinical consultation/supervision to assist with planning and coordination of care for clients.
Service Crew Member
Coldstone Creamery
07.2015 - 09.2017
- Operated cash registers and POS systems.
- Calculated totals, processed payments and issued receipts.
- Works as a team with coworkers to serve customers fast and efficiently
- Documented customer orders and conveyed special requests to designated staff.
- Completed milkshakes and ice cream desserts for customers.
- Operates ice-cream machines and decorates cakes specific to customers orders.
- Maintains the cleanliness of service areas and dining room.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Resolve customer complaints in a professional manner and provide alternative solutions to their problems.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
Medical Records Trainee
The Doctors Clinic
07.2013 - 01.2015
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Rearranged patient files alphabetically
- Scanned medical records in digital format for easy retrieval and accessibility and destroy outdated files over 10 years.
- Answer phone calls/inquiries pertaining to clinics operations
- Input data into computer programs and filing systems.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Pull out patient files for scheduled appointments
- Reviewed charts and flagged incomplete or inaccurate information.
- Provide patients with friendly customer service
Education
University of Guam
Mangilao05.2021
High School Diploma -
John F. Kennedy High School
Upper Tumon05.2015
Skills
- Motivated team player with great collaboration skills
- Adaptable and attentive to my surroundings
- Ability to learn quickly and to take on new challenges while making decisions with careful consideration
- Ability to communicate effectively, both orally and in writing
- Ability to build rapport and empathize with other
- Active listener
Certification
- Certified in Youth Mental Health First Aid - Effective September 23, 2022
Timeline
Care Coordinator
Guam Behavioral Health And Wellness Center
03.2022 - Current
Social Work Intern
Oasis Empowerment Center – Women Rehabilitation
01.2021 - 05.2021
Customer Service Representative
Department Of Motor Vehicle - Driver's License Branch
09.2017 - 03.2022
Service Crew Member
Coldstone Creamery
07.2015 - 09.2017
Medical Records Trainee
The Doctors Clinic
07.2013 - 01.2015
University of Guam
High School Diploma -
John F. Kennedy High School
- Certified in Youth Mental Health First Aid - Effective September 23, 2022
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