Leilani Rose N. Delgado
PO Box 22305 Barrigada,GU
Summary
Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Team Leader experienced in directing activities of workgroups. Develops strategies, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Assistance Coordinator/ Team Lead
Guam Behavioral Health and Wellness Center
08.2023 - Current
- Supervises and leads a team of20 crisis counselors.
- Trains, facilitates, briefs, and debriefs crisis counselors during daily operation.
- Assists in planning, organizing, and implementing disaster outreach services.
- Coordinates data collection activities and reviews data form submissions for accuracy.
- Improves team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Manages project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coaches employees through day-to-day work and complex problems.
- Collaborates with department heads to develop strategic plans aligning with overall program objectives, fostering a unified approach toward shared goals.
- Participates in workshops and meetings to enhance personal growth and professional development.
- Contributes to program growth by identifying opportunities for improvement and recommending actionable solutions.
- Oversees scheduling tasks efficiently, ensuring optimal staff coverage without sacrificing quality of service delivery or exceeding budget constraints.
- Resolves conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Provides coordination and oversight of crisis counselors' plans of service with community partners and village mayors.
- Performs crisis counseling as needed.
- Creates work schedules for crisis counselors.
- Fulfilled role as acting project director.
Camp Facilitator
Mangilao Mayor's Office
07.2023 - 08.2023
- Planned and coordinated daily camp activities.
- Assisted families with registration process.
- Managed camp email correspondence.
- Supervised approximately 50 camp participants during on and off-site activities.
- Provided first aid care to camp participants.
- Ensured safety while camp participants are dropped off and picked up from campsite.
- Contacted parents for incidents that occurred during camp.
- Completed and organized incident reports.
- Organized and led various small and large group activities.
Intern
Guam Homeless Coalition
08.2022 - 04.2023
- Assisted in coordination of coalition events such as the Guam Homeless Coalition Housing and Homelessness Summit, Point-in-Time Count, and Passport to Services.
- Prepared documents needed for coalition.
- Contacted member organizations for coalition matters.
- Coordinated received donations from community donors for distribution to coalition members.
- Created Standard Operating Procedures for Emergency Shelter Pilot Program.
- Assisted with data entry for Point-in-Time Count and sent referrals to providers for individuals in need of homeless related services.
- Created an onboarding packet for new coalition members
- Managed coalition email correspondence.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Participated in review and ranking of Continuum of Care program competition for funding.
Camp Coordinator
Mangilao Mayor's Office
12.2022 - 12.2022
- Supervised camp staff and approximately 50 participants during daily operations, on and off-site.
- Provided first aid care to camp participants.
- Ensured safety at designated drop-off and pick-up areas by supervising staff and participants.
- Contacted parents for incidents that occurred during camp.
- Completed and organized incident reports.
- Led groups of children safely through variety of camp activities.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
Intern
University of Guam, Center of Excellence for Developmental Disabilities, Education, Research and Service (CEDDERS)
08.2021 - 05.2022
- Assisted and performed newborn hearing screenings with Guam Early Hearing Detection and Intervention (EHDI) Project.
- Sanitized equipment, testing room, and waiting area of clinic.
- Assisted parents with program forms.
- Tested hearing equipment in clinic and the Guam Memorial Hospital (GMH).
- Picked up hearing referral forms from maternal and child ward at GMH.
- Assisted staff of GMH with the use of hearing equipment.
- Edited EHDI Resource Manual.
- Under the Guam System for Assistive Technology (GSAT) program, assisted in device demonstration and device loan with clients and families.
- Answered phone calls through 311 hotline that provided information for COVID-19.
- Assisted and performed in informational videos for media platforms about Assistive Technology (AT) devices.
- Assisted in planning and preparation of annual GSAT conference.
- Performed device demonstrations to participants of GSAT expo, workshops, and conference.
- Gained valuable experience working within a specific population, applying learned concepts directly into relevant work situations.
Crew Leader Assistant
Guam Census 2020
02.2020 - 10.2020
- Enumerated island residents and their families at their homes for data requested on questionnaires.
- Ensured privacy and confidentiality to all residents that participated.
- Worked with physical maps to locate and verify housing in areas that were assigned.
- In charge of call center operations for assigned areas that opened due to COVID-19 pandemic.
- Answered phones, designated enumerators to phone calls received, organized files, and submitted all documents to Crew Leader for verification.
- Assisted Crew Leader when needed.
Certified Nursing Assistant
Guam Regional Medical City
07.2015 - 10.2018
- Assisted nursing staff in the Intensive Care Unit, Pediatric Intensive Care Unit, Medical/Surgical Unit, Telemetry, and Pediatrics Unit.
- Worked collaboratively with a nurse partner to provide care for patients to include, taking and recording health status of patient and reported as indicated.
- Performed and recorded blood pressure readings, pulse rates, respiration rates, body temperature readings and fluid intake and output measurements.
- Provided a safe and clean environment conducive to patient's safety, comfort, and privacy when providing care.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Completed ongoing certification and regular assessment of skills and training needs.
- Assisted in post-mortem care.
- Documented patient information and care activities in Sunrise Clinical Manager, a electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and testing locations.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages, and culture.
Health Coordinator
St. Francis Catholic School
07.2010 - 07.2015
- Responsible for providing first aid care to students and employees.
- Documented and maintained all health files such as physical exam forms, shot records, illness/incident reports, and hearing tests.
- Reported annually to the Department of Public Health and Social Services Immunization Division for Annual Immunization Survey.
- Worked independently in main office executing administrative duties such as maintaining student records, filing, answering multiple phone lines, operating fax/photocopy machines, and communicating efficiently with parents and visitors of school.
- Assisted school administrators by organizing and chairing special events and meetings.
- Promoted a healthy work environment with a positive and friendly attitude toward colleagues and students.
- Maintained cleanliness around main office and health room daily.
- Worked with the Archdiocese of Agana Superintendent of Catholic Schools and Catholic School Health Counselors throughout school year to obtain updated information, created health forms, and compared health education and related topics.
- Assigned and executed as a group leader for 2015 Accreditation Steering Committee (researched and completed report on previous findings of school).
Group Quarters Enumerator
Guam Census 2010
02.2010 - 06.2010
- Worked under supervision of a Team Leader in executing homeless count in instructed areas of island.
- Prepared and completed ICR/ACR forms on performed tasks throughout enumeration process.
- Interacted with different ethnicities and guided individuals/families with forms to obtain accurate information.
- Worked side-by-side with other enumerators to complete assigned tasks.
- Showed professionalism while working with island residents and coworkers under pressure.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
Sales Associate
Worlds Inc. DBA Esprit
08.2005 - 05.2006
- Maintained accurate inventory records.
- Opened and closed store operations with balancing of register and daily bank deposit slips.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns and exchanges in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Staff Assistant
Guam Chamber of Commerce
07.2004 - 10.2004
- Organized chamber library and memorabilia for member reference.
- Assisted staff with major chamber meetings with members including meetings with military personnel.
- Answered telephones, faxed, and filed chamber documents.
- Prepared member statements for distribution.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
Education
Master of Social Work - Health
University of Hawaii At Manoa
Honolulu, Hawaii05.2023
Bachelor of Social Work -
University of Guam
Mangilao, Guam05.2022
Nurse Aide -
Guam Marianas Training Center
Hagatna, Guam2007
GED -
Guam Community College
Mangilao, Guam2004
Skills
- Organizational Skills
- Strong Communication Skills
- Motivational Leadership
- Work Planning and Prioritization
- Project Coordination
- Presenting Ideas and Plans
- Microsoft Office
- Relationship Building
- Staff Supervision
Certification
- Youth Mental Health First Aid (YMHFA), Guam Behavioral Health and Wellness Center- 2023
- Adult Mental Health First Aid, Guam Behavioral Health and Wellness Center- 2023
- Culturally and Linguistically Appropriate Services (CLAS), Guam Behavioral Health and Wellness Center- 2023
Timeline
Technical Assistance Coordinator/ Team Lead
Guam Behavioral Health and Wellness Center
08.2023 - Current
Camp Facilitator
Mangilao Mayor's Office
07.2023 - 08.2023
Camp Coordinator
Mangilao Mayor's Office
12.2022 - 12.2022
Intern
Guam Homeless Coalition
08.2022 - 04.2023
Intern
University of Guam, Center of Excellence for Developmental Disabilities, Education, Research and Service (CEDDERS)
08.2021 - 05.2022
Crew Leader Assistant
Guam Census 2020
02.2020 - 10.2020
Certified Nursing Assistant
Guam Regional Medical City
07.2015 - 10.2018
Health Coordinator
St. Francis Catholic School
07.2010 - 07.2015
Group Quarters Enumerator
Guam Census 2010
02.2010 - 06.2010
Sales Associate
Worlds Inc. DBA Esprit
08.2005 - 05.2006
Staff Assistant
Guam Chamber of Commerce
07.2004 - 10.2004
Master of Social Work - Health
University of Hawaii At Manoa
Bachelor of Social Work -
University of Guam
Nurse Aide -
Guam Marianas Training Center
GED -
Guam Community College
- Youth Mental Health First Aid (YMHFA), Guam Behavioral Health and Wellness Center- 2023
- Adult Mental Health First Aid, Guam Behavioral Health and Wellness Center- 2023
- Culturally and Linguistically Appropriate Services (CLAS), Guam Behavioral Health and Wellness Center- 2023
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