Jedehiah Danieli
Summary
Growing up as a child, I would help my grandfather plant mango, star fruit, and calamansi plants in the back yard of my parents home. For ten years (as a child to a adult) I would be taught that hard work, consistently, and patience are the main factors to growing any type of plants you may have. Where these three factors have got me to where I am and will hopefully help me reach newer opportunities in the future. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Loan Servicing Specialist
Community First Guam Federal Credit Union
09.2023 - Current
- Improved loan processing efficiency by streamlining documentation and workflow procedures.
- Reduced loan delinquency rates by implementing effective communication strategies with borrowers.
- Enhanced customer satisfaction through timely resolution of loan servicing issues.
- Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
- Provided expert guidance to borrowers throughout the entire loan process, from application to disbursement.
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
- Worked closely with collections department on delinquent accounts, coordinating efforts for maximum recovery results.
- Supported management in strategic decision making by providing comprehensive reports on portfolio health and trends quarterly basis.
- Contributed to increased referral business through exceptional customer service during both the application and servicing stages of loans.
- Reviewed and validated details of loan applications and closing documentation.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Managed relationships with external partners including credit bureaus, appraisers, and title companies for streamlined operations.
- Developed and implemented training programs for new Loan Servicing Specialists, improving overall team performance.
- Analyzed financial statements for risk assessment during underwriting process, contributing to higher quality loan portfolio growth.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Researched and resolved routine and complex issues.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Analyzed risk factors to recommend appropriate coverage levels.
- Analyzed customer needs to provide customized insurance solutions.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Job Developer: Full Time
WestCare Pacific Islands
04.2023 - 07.2023
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted individuals with addressing disabilities and developing career plans.
- Assisted clients in exploring career options and vocational goals.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Coordinated community resources and secured referrals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
- Mobilized case management system to document service delivery and case progress.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Coordinated and managed volunteer activities for community service projects.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Created educational materials to convey important information to service recipients.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Sales Representative: Full Time
Vape Escape
11.2020 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Trained and mentored new sales representatives.
- Expanded customer base and boosted profit within product line.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Supervised supplies in inventory and submitted reorder requests.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Maintained floor cleaning and waxing equipment.
- Conducted day to day identification check on customers to abide by the certain law standards of E cigarettes.
Administrative Assistant: Internship
IP&E Holdings (Island Petroleum & Energy)
01.2021 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handling sensitive & personal documentation of personal.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Created detailed expense reports and requests for capital expenditures.
Car Rental Agent: Part Time
Dollar Rental Car
06.2019 - 12.2019
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Processed customer orders and accurately entered into order system.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into package deals.
- Worked flexible hours; night, weekend, and holiday shifts.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Served customers and followed outlined steps of service.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Representative: Part Time
Canvas Vapory
06.2018 - 05.2019
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Conducted day to day identification check on customers to abide by the certain law standards of E cigarettes.
Education
BBA - Finance & Economics
University of Guam
Mangilao Village12.2022
High School Diploma -
Guam High School
Agana Heights 06.2017
Skills
- Financial Planning
- Resume Building
- Conducting Interviews
- Managing Case Files
- Company Policy Compliance
- Report Transcription
- Business Development Understanding
- Customer Relations
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Customer Service
- Administrative and Office Support
References
- Doug Bowling: Guam High School / Head NJROTC Instructor / 671-344-7410
- Cynthia Ecube: Attorney lawyer / Family friend / 671-483-7494
- Brian Palaganas: Anderson Middle school / History Teacher / 671-366-3880
- Mark Franchino: Retired Guam High school Teacher / NJROTC Instructor and Retired Navy Seal / 671-788-4313
Goals
- Be able to finance a first time buyers home (mortgage)
- Financial Freedom
- Proceed with entering into the masters program, for higher education
Timeline
Loan Servicing Specialist
Community First Guam Federal Credit Union
09.2023 - Current
Job Developer: Full Time
WestCare Pacific Islands
04.2023 - 07.2023
Administrative Assistant: Internship
IP&E Holdings (Island Petroleum & Energy)
01.2021 - 04.2021
Sales Representative: Full Time
Vape Escape
11.2020 - 03.2023
Car Rental Agent: Part Time
Dollar Rental Car
06.2019 - 12.2019
Sales Representative: Part Time
Canvas Vapory
06.2018 - 05.2019
BBA - Finance & Economics
University of Guam
High School Diploma -
Guam High School
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