Destiny Venus

I oversee the applications submitted for loans and receive the required documents for processing. I work one on one with each applicant to ensure they have great Member service. I schedule appointments for loan closing. I have also worked hand in hand with the Loan Servicing Group. I work on updating insurance policies, escrow premiums, etc.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Educated and engaged customers with new bank products and services.
• Responded to customer calls and emails to answer questions about products and services.
• Handled Transactions such as: Deposits, Withdrawals, Money Orders, Cashiers Checks, Wire Transfers, Payments
• Familiar with Share Certificates, TCDs, Visa Secured
• Overseeing staff to handle side duties and reviewing accounts
• Opening/Closing Accounts
• Issuing Temp Checks, Ordering checks
• Ordering, Blocking Visa Debit Cards/ATM cards

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs
• Ensuring that each Till was balanced to the respective cashier
• Inputting Data