Jheanine Azicate
Dededo,Guam
Summary
Employed Student Listening to customer needs, meeting quality standards, and staying up to date on product and service updates are all skills that you should have. Work quickly to understand, document, and resolve customer issues, ensuring customer satisfaction while meeting stringent business goals. When dealing with a variety of customer needs in high-volume call center environments, always friendly and professional. Reliable Customer Service Representative with extensive experience in high-pressure sales and account management situations. Committed medical assistant intern with practical experience in patient care, medical procedures and health administration. Skilled in building strong relationships with patients, maintaining patient confidentiality and adhering to professional ethics. Demonstrated ability to make positive impacts in previous roles by streamlining processes, ensuring smooth operations and improving overall patient satisfaction.
Overview
4
4
years of professional experience
Work History
Medical Assistant Intern
Guam Dermatology Institute
Tamuning, Guam
08.2024 - 08.2024
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Handled inquiries from patients regarding their accounts, insurance coverage or other issues.
- Assisted in minor surgical procedures such as suturing wounds or removing stitches under direct supervision of a doctor.
- Supported the clinical team in delivering quality patient care through efficient workflow processes.
- Assisted physicians with examinations and procedures.
Barista/Cashier
Frances Bakehouse
Tumon, Guam
08.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Adhered to company policies regarding storage, handling and preparation of food items.
Barista
Slowalk Coffee Roasters
Asan, GU
01.2024 - 08.2024
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Cashier/Cook/Marketing Coordinator
ICE UNA GUAM
Tamuning, GU
08.2022 - 04.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
CUSTOMER SERVICE INTERN
Department of Parks and Recreation Guam
06.2020 - 08.2020
- Provided friendly and efficient customer service to customers.
- Answered incoming calls from customers regarding product inquiries and complaints.
- Performed administrative tasks such as filing paperwork and updating databases.
- Assisted customers with placing orders, changing orders, and cancelling orders.
Education
High School Diploma -
Okkodo High School
Dededo06-2023
Some College (No Degree) - Bio-Med
University of Guam
MangilaoSkills
- Scheduling appointments
- Database Administration
- Customer Service
- Organization
- Team Collaboration
- Punctual and Reliable
- Adaptability and Flexibility
References
- An Hao Su (Chris), Manager | ICE UNA&ACF, 671-988-9238
- Lisa Ishamiru, Treasurer | DPR Guam, 671-488-5969
Affiliations
- Weight-lifting
- Cycling
- Biking
- Running
Timeline
Medical Assistant Intern
Guam Dermatology Institute
08.2024 - 08.2024
Barista/Cashier
Frances Bakehouse
08.2024 - Current
Barista
Slowalk Coffee Roasters
01.2024 - 08.2024
Cashier/Cook/Marketing Coordinator
ICE UNA GUAM
08.2022 - 04.2023
CUSTOMER SERVICE INTERN
Department of Parks and Recreation Guam
06.2020 - 08.2020
High School Diploma -
Okkodo High School
Some College (No Degree) - Bio-Med
University of Guam
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