Maryfaith Cosico
Yigo Village,GU
Summary
Dedicated front desk support specialist with over 15 years of experience in providing exceptional patient care, and committed to creating welcoming environments. Skilled in effective communication, team collaboration, and maintaining organized patient records. Detail-oriented professional with experience in patient scheduling, communication, and conflict resolution.
Aiming to enhance patient experiences in a dynamic healthcare setting.
Overview
28
28
years of professional experience
1
1
Certification
Work History
MPG Pediatrics
Tamuning, GU
07.2007 - Current
- Provides front desk support, ensuring a welcoming environment for patients.
- Collaborates with medical staff to facilitate seamless patient care experiences.
- Manages patient scheduling and appointment confirmations for a pediatric practice.
- Inputs and maintains accurate patient records using electronic health record systems.
- Obtains proper authorization and identification to release confidential medical records.
- Scans completed forms, identification and insurance cards, maintaining patient documents folder
- Ensures all necessary paperwork was completed prior to patient visits.
- Informs patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assists families with inquiries regarding services and treatment options.
- Verifies insurance information, collects payments, and schedules appointments.
- Receives patient inquiries or concerns and directs to appropriate medical staff members.
- Answers incoming calls in a professional manner
- Adheres to HIPAA regulations when handling confidential patient information.
- Performs administrative duties such as filing, faxing, and photocopying.
- Supports clinic operations using customer service skills and detailed system knowledge.
- Collaborates with insurance companies to resolve billing discrepancies.
- Obtains necessary signatures for privacy laws and consent for treatment.
- Provides support with various tasks such as scheduling tests, ordering supplies.
- Maintains a clean and organized reception area.
Sales Associate/Cashier
Gucci Group Guam
Tumon, GU
03.2005 - 10.2007
- Greeted customers and provided exceptional customer service by answering any questions they had about the store's products and services.
- Assisted customers find specific products, answered questions, and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Educated customers on brand heritage, product features, and care instructions.
- Placed special orders or called other stores to find desired items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Handled inventory management tasks, including restocking and organizing displays.
- Supported promotional events by setting up merchandise displays and signage.
- Maintained visual merchandising standards to enhance the shopping experience.
Maitre D'
Hy's Steakhouse
Tumon, GU
01.1998 - 12.2002
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Oversaw dining room ambiance, including lighting and music selection for guest comfort.
- Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
- Monitored guest satisfaction levels through direct interaction during meal times.
- Handled cash transactions accurately while adhering to company policies and procedures.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Assisted with training new maitre d' staff members on proper protocols and procedures.
- Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
Education
High School Diploma -
Simon Sanchez Highschool
Yigo 05-1998
Some College (No Degree) - Nursing (No Degree)
University of Guam
MangilaoSkills
- Patient scheduling
- Insurance verification
- Phone etiquette
- Friendly and outgoing
- Money handling
- Medical coding
- Documentation management
- Conflict resolution
- Attention to detail
- Effective communication
- Team collaboration
- Flexible and adaptable
- Multitasking
- Customer relations
- Patient confidentiality
- Bookkeeping support
- Medical terminology
- BLS certified
Certification
Basic Life Support
References
Cherryl Santos
Kindergarten teacher
St John's School
671-747-1701
Darlice Taman
Registered Nurse
Guam Memorial Hospital
671-688-2331
Michelle Joy Bias
Licensed Practical Nurse
Veterans Affairs Clinic
671-688-4173
SPC Leslie Santos
Healthcare Specialist
Guam Army National Guard
671-688-0687
Timeline
MPG Pediatrics
07.2007 - Current
Sales Associate/Cashier
Gucci Group Guam
03.2005 - 10.2007
Maitre D'
Hy's Steakhouse
01.1998 - 12.2002
High School Diploma -
Simon Sanchez Highschool
Some College (No Degree) - Nursing (No Degree)
University of Guam