Sementa Nowell
Mongmong
Summary
Motivated and detail-oriented office professional with strong computer and customer service skills, seeking to contribute to a dynamic organization. Experienced in administrative support and banking operations. Dynamic professional with a proven track record at Bank of Guam, excelling in customer engagement and brand awareness. Skilled in developing impactful marketing materials and fostering community relations. Strong interpersonal skills enhance customer satisfaction, while effective team management drives successful outreach initiatives. Committed to promoting organizational goals through innovative strategies.
Overview
13
13
years of professional experience
Work History
Familia Ambassador
Bank of Guam
11.2019 - Current
- Engaged with diverse audiences to promote brand initiatives and enhance community relations.
- Assisted in organizing events to increase awareness and participation in programs.
- Developed marketing materials to effectively communicate key messages to target demographics.
- Collaborated with team members to ensure seamless execution of outreach strategies.
- Participated in training sessions to enhance knowledge of organizational goals and objectives.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Worked with customer accounts
- Worked on Month end reports for department
Office Clerk
Pacific Fast Food
08.2017 - 11.2019
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Processed incoming and outgoing correspondence, maintaining organized communication channels.
- Assisted in maintaining inventory levels, coordinating supply orders with vendors.
- Utilized office software to prepare reports, presentations, and documents for team use.
- Trained new staff on office procedures and operational best practices to enhance efficiency.
- Monitored office supplies, identifying needs and making recommendations for cost-effective purchasing.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Teachers Aide
Harvest Christian Academy
08.2012 - 06.2017
- Supported classroom activities by assisting teachers in lesson preparation and student engagement.
- Facilitated individualized instruction, addressing diverse learning needs and promoting academic growth.
- Collaborated with educators to create inclusive learning environments for students with varying abilities.
- Implemented behavioral management strategies to enhance student focus and classroom harmony.
- Assisted in the development of educational materials, enhancing resource availability for lessons.
- Monitored student progress, providing feedback to teachers for tailored instructional adjustments.
- Participated in training sessions to refine instructional techniques and improve student outcomes.
- Assisted in the development of engaging lesson plans, resulting in improved student understanding and retention.
Education
Bachelor of Arts - Education
Harvest Baptist Bible College
Mongmong 05.2017
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Customer education
- Product recommendations
- Customer Service: Strong interpersonal and communication skills, conflict resolution, client support
Timeline
Familia Ambassador
Bank of Guam
11.2019 - Current
Office Clerk
Pacific Fast Food
08.2017 - 11.2019
Teachers Aide
Harvest Christian Academy
08.2012 - 06.2017
Bachelor of Arts - Education
Harvest Baptist Bible College