Stephen Querimit
Tamuning
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Front Office Supervisor
Dusit Beach Resort Guam
08.2018 - Current
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with hotel guests .
- Dispersed cash banks to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reviewed hotel guest and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Supervised 200 rooms 90% occupancy check-in and check-out daily and developed procedures to establish accurate and organized processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored customer service trends and provided insights to management team for further improvement.
Operations Manager
R&L Co. Ltd. Dba RAL Travel
10.2018 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Developed and maintained relationships with external vendors and suppliers
- Developed and implemented strategies to maximize customer satisfaction
- Introduced new methods, practices, and systems to reduce turnaround time
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Increased profit by streamlining operations
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Develop and implement daily operation plans such as customer logistic routes, Manage 50 employees and schedule assignments and promote daily optional sales.
Submit reports to highlight current actions and proposed changes in procedures, which increased sales by 10%..
Loss Prevention Supervisor
Marriott Resort & Spa Guam
04.2009 - 08.2010
- Trained staff on loss prevention tactics and company procedures.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Completed incident reports and activity logs for accurate, current records.
- Trained personnel on security best practices, protocols and procedures.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Conducted daily walk-through to identify potential security risks.
- Investigated and documented suspicious activity.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Liaised with law enforcement and security personnel in issue investigation.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Observed video surveillance systems for prompt emergency response.
- Monitored emerging security products, services and procedures to upgrade current provisions.
Education
Associate of Arts - Allied Health - Medical Assistant
Guam Community College
MangilaoBachelor of Science - Biology
University of Guam
MangilaoSkills
- 30 years of experience in professional work
- Basic knowledge of Japanese Language
- 15 years of team lead and leadership roles
- Knowledgeable of accounting and finance practices
- Proficient in computers and programs
Timeline
Operations Manager
R&L Co. Ltd. Dba RAL Travel
10.2018 - 03.2020
Front Office Supervisor
Dusit Beach Resort Guam
08.2018 - Current
Loss Prevention Supervisor
Marriott Resort & Spa Guam
04.2009 - 08.2010
Associate of Arts - Allied Health - Medical Assistant
Guam Community College
Bachelor of Science - Biology
University of Guam
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