Ruby Quinata
Santa Rita,GU
Summary
Hard working Eager to learn new things Positive attitude Driven to get the job done Work well with others/Team Player Ability to adapt to any situation at any given time Maintain healthy professional relationships with customers and colleagues Work well under pressure and thrives to meet deadlines Able to perform multiple tasks at a time Professional and excellent in customer service Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Specialists-Lead
Register, Inventory, Docomo Pacific
Guam , Guam(GU)
08.2018 - Current
- Monitor business services & retail counter for daily Inventory requests
- Monitor and maintain stock levels at retail stores and restock as needed
- Maintain all loaner, demo and employee issued wireless devices
- Uses dolly or carry small items to proper department or storage space within an Inventory Department/warehouse
- Performs miscellaneous job-related duties as assigned
- Investigates and Reports any discrepancies to Supervisor and Manager., Receiving, processing, stocking, issuing, and transporting of mobile inventory and equipment
- Monitor business services & retail counter for daily Inventory requests
- Monitor and maintain stock levels at retail stores and restock as needed
- Maintain all loaner, demo and employee issued wireless devices
- Maintains work area and department in clean and orderly manner
- Uses dolly or carry small items to proper department or storage space within Inventory Department/warehouse
- Performs miscellaneous job-related duties as assigned
- Investigates and Reports any discrepancies to Supervisor and Manager
- Maintains Warehouse organization and making sure it stays clean
- Organizes all inventory items
- Audits system records to ensure physical count of all items match what physically have in warehouse
- Performs routine clerical duties- including data entry, answering telephones, scanning, filing, etc.
- Performs miscellaneous job- related duties as assigned
- Ensures shipments of inventory is properly received
- And also, to Ensure all items received are accounted for and inspected upon shipment to confirm its free from any damages
- And to be sure to process and file any claim for damages or shortages.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Handled 20 calls per day to address customer inquiries and concerns
Technical Support/Dispatch Lead
Docomo Pacific
11.2016 - 08.2018
- Schedule adherence reports
- Assist Irate customers
- Create Team schedule
- Attend developmental trainings
- Assist reps with any concerns/issues may have with customers
- Inventory Support/
Technical Support Representative
Docomo Pacific
02.2014 - 11.2016
- Basic troubleshoot equipment when customer is experiencing issues
- Assist customers with basic troubleshooting cell phone issues
- Monitor modem signal to verify possible outages
- Assist with training new personnel
- Assist customers with complaints or issues they may have in regard to their account or product they may have with Docomo Pacific.
Customer Service/Tech Support Lead
Sprint
Oklahoma City
10.2007 - 04.2013
- Daily work reports
- Observe reps calls to ensure they are assisting customers at full capacity
- Speak with Irate customers to diffuse difficult situations
- Floor walk to ensure the team was working proficiently.
Cash Office Lead
09.2006 - 10.2007
- Ensure cashiers balance till's daily
- Daily store reports
- Processed money orders
- Assisted with Western Union transactions
Cashier/Teller, Cash Office Lead
Buy For Less
Midwest City Oklahoma
05.2005 - 10.2007
- Greet guests entering the store
- Establish or identify prices of goods, services, or admission
- Answer guests’ product or store related questions
- Maintain compliance with all company policies and regulations pertaining to safety, sanitation, and merchandising
- Answer guests’ product or store related questions
- Tabulate bills using calculators, cash registers, or optical price scanners
- Receive payment by cash, check, credit cards, gift cards, gift certificates, or automatic debits
Cashier
Popeyes
Oklahoma City
04.2005 - 05.2005
- Greet customers
- Provide prompt and friendly service to customers to exceed customer expectations and ensure customer satisfaction
- Follow procedures to prepare food products for customers
- Maintain the highest level of product quality and cleanliness
- Cleaning and sanitizing of food preparation area, storage areas, including interior and exterior of restaurant, equipment, and utensils.
Education
High School Diploma -
Carl Albert High School
Midwest City, Oklahoma 2005
Skills
- Software Applications
- Microsoft Word
- MIND System-WebCSR
- Hardware/Device
- Xerox Machine
- Decision Making
- QuickBooks
- Answering of Phones
- Self-motivated professional
- Flexible & Adaptable
- Customer Service
- Good listening skills
- Multitasking abilities
- Computer proficiency
- Leadership
Timeline
Specialists-Lead
Register, Inventory, Docomo Pacific
08.2018 - Current
Technical Support/Dispatch Lead
Docomo Pacific
11.2016 - 08.2018
Technical Support Representative
Docomo Pacific
02.2014 - 11.2016
Customer Service/Tech Support Lead
Sprint
10.2007 - 04.2013
Cash Office Lead
09.2006 - 10.2007
Cashier/Teller, Cash Office Lead
Buy For Less
05.2005 - 10.2007
Cashier
Popeyes
04.2005 - 05.2005
High School Diploma -
Carl Albert High School