NEVAEH DELA CRUZ
Sinajana,Guam
Summary
I'm an honest, open-minded, and optimistic individual with a strong sense of determination and responsibility. Over the years, I've worked hard to develop my social skills and build a warm, friendly presence that allows me to connect easily with others. I'm often described as trustworthy, dependable, and patient. Qualities that I believe are essential, especially when working with diverse groups of people. I take initiative when faced with challenges, and maintain a healthy, solution-focused mindset, which helps me navigate obstacles with confidence and clarity.
Overview
3
3
years of professional experience
Work History
Front Office Representative
Eye Care Guam
Sinajana / Upper Tumon, GU
09.2024 - Current
- Managed billing and payments, ensuring accurate financial transactions.
- Collected copays and account balance payments and updated account records.
- Processed and filed paperwork, maintaining accurate and up-to-date records.
- Answered phones and routed voicemails to respective employees.
- Assisted guests with check-in and checkout processes.
- Updated and maintained appointment calendars, ensuring optimal scheduling.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints in a timely fashion.
- Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
Waitstaff
Caliente
Agana Heights, GU
08.2024 - 09.2024
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Waitstaff
Hoshino Resorts Risonare Guam
Tamuning, Guam
05.2023 - 08.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Crew Member
Mc.Donalds
Yigo, Guam
07.2022 - 12.2022
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
George Washington Highschool
Mangilao, Guam06.2022
Skills
- Problem-Solving Abilities
- Teamwork
- Time management
- Critical thinking
- Great customer service
- Food safety knowledge
- Excellent communication
- Adaptability and flexibility
- Cash handling
- Office administration
- Team building
- Multitasking Abilities
- Appointment scheduling
Timeline
Front Office Representative
Eye Care Guam
09.2024 - Current
Waitstaff
Caliente
08.2024 - 09.2024
Waitstaff
Hoshino Resorts Risonare Guam
05.2023 - 08.2024
Crew Member
Mc.Donalds
07.2022 - 12.2022
High School Diploma -
George Washington Highschool
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